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Customer Service Representative

2 months ago


Santa Fe, New Mexico, United States Stephen Gillespie - State Farm Agent Full time
Job Description

**Position Overview**

Are you a customer-focused individual who enjoys working with the public? Do you have excellent communication skills and a passion for providing top-notch service? If so, this may be the career for you.

**Key Responsibilities**

  • Establish and maintain strong customer relationships through regular follow-up and communication.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-centric approach to educate customers about insurance options and provide personalized recommendations.

**Benefits of Working with Our Agency**

  • Competitive hourly pay and commission/bonus structure.
  • Simple IRA and group life insurance benefits.
  • Flexible hours and opportunities for growth and advancement.
  • Valuable experience working in a fast-paced, customer-centric environment.

**Requirements**

  • Excellent written, verbal, and listening communication skills.
  • Strong organizational and time management skills.
  • Self-motivated and proactive in problem-solving.
  • Detail-oriented and able to multitask.
  • Ability to work effectively in a team environment and relate to customers in a professional manner.
  • Property and Casualty license (must be able to obtain) and Life and Health license (must be able to obtain).

**About Our Agency**

Stephen Gillespie - State Farm Agent is a dynamic and customer-focused agency dedicated to providing exceptional service to our clients. We are seeking a highly motivated and customer-centric individual to join our team as a Customer Service Representative.