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Customer Service Representative

2 months ago

Santa Fe, New Mexico, United States DH Pace Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Triage Incoming Calls: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Service and Sales: Work with customers to understand their needs and schedule the appropriate service or provide quotes for sales.
  • Product Promotion: Promote all products and services to customers, ensuring accurate pricing and information.
  • Professional Representation: Represent the company in a professional manner, demonstrating excellent customer service and verbal communication skills.
  • Additional Responsibilities: Perform other duties as assigned by management.
Qualifications
  • Education: High school diploma or equivalent required.
  • Experience: Customer service or administrative experience preferred.
  • Independence: Ability to work independently with minimal supervision.
  • Adaptability: Ability to work in a fast-paced environment and re-prioritize tasks as needed.
  • Communication Skills: Excellent verbal and written communication skills.
About DH Pace

DH Pace Company is a leading distribution, construction, and service organization offering a comprehensive range of door and door-related products, as well as commercial security products. With over 95 years of experience and 50+ US offices in 24 states, we have established ourselves as a trusted partner in the industry.

Benefits
  • Medical, Dental, and Vision Options: Available on the first day of the month following your start date.
  • Paid Time Off: 13 days accrued annually during your first year, 16 days accrued during your second year.
  • Paid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
  • Floating Holidays: Up to 2 floating holidays per year.
  • Competitive Compensation: Including annual performance evaluations.
  • 401(k) Retirement Plan: Including an employer match.
  • Company Paid Benefits: Life insurance, short-term disability, and long-term disability.