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Customer Service Coordinator
2 months ago
A Penske Customer Service Coordinator is responsible for coordinating preventative maintenance requests, scheduling outside repairs, and managing the shop work plan to ensure optimal customer service and productivity.
Key Responsibilities- Develop daily and weekly workforce plans to meet customer needs and maximize productivity.
- Communicate with customers regarding maintenance updates, schedule changes, and billing concerns.
- Ensure all Penske Rental units are maintained and prepared for customers.
- Coordinate with vendors to ensure quality and adherence to schedule for outside work.
- Provide exceptional customer service to ensure customer satisfaction and loyalty.
- Maintain shop productivity by optimizing the work plan and coordinating with district billing clerks.
- 2 years of customer service experience required.
- At least 1 year of hands-on mechanical experience required.
- 2 years of supervisory experience preferred.
- High School diploma or equivalent required.
- Associates Degree, Technical School Degree, or Bachelors Degree preferred.
The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The associate will be required to move frequently, stand, walk, climb, bend, and sit for extended lengths of time throughout their scheduled working period. The associate must be able to work safely at heights using applicable ladders and elevated working platforms. The associate must be able to safely work in all weather conditions. Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
