Sales Counter Specialist

1 week ago

Peabody, Massachusetts, United States Fisher Auto Parts Full time


JOB DESCRIPTION

Title: Counter Sales

FLSA: Non-Exempt

At Fisher Auto Parts, the Counter Sales role is a pivotal position within the store, embodying leadership and expertise in all operational aspects. The individual in this role is expected to motivate team members towards success while fostering an environment of exceptional customer service. A strong commitment to ethical practices and integrity is essential for driving business growth profitably. Success in this position hinges on the diligent execution of company objectives, policies, and procedures, aligned with Fisher's core values of delivering high-quality products at competitive prices.

NOTE: Given the sensitive nature of the information associated with this role, the Counter Sales representative must uphold the highest standards of professionalism regarding ethics, confidentiality, and information security. This position reports directly to the Store Manager.

KEY RESPONSIBILITIES:

The Counter Sales representative is accountable for supporting all operational facets of the store, including:
  • Effectively overseeing daily operations to ensure alignment with company objectives and core values;
  • Assisting in achieving sales and managing expenses to meet or exceed financial targets, including accounts receivable goals;
  • Creating a safe and respectful atmosphere for both associates and customers at all times.
KNOWLEDGE, SKILLS, DUTIES, AND ABILITIES:
  • Consistently driving business growth by surpassing sales, payroll, and profit targets, with a focus on accounts receivable and credit/collection goals;
  • Monitoring and managing authorized inventory to maximize profitability and product availability;
  • Contributing to effective pricing strategies in competitive markets;
  • Ensuring safety and security standards are maintained throughout the store;
  • Delivering exceptional customer service, including prompt resolution of complaints and concerns;
  • Maintaining store appearance and merchandising to meet company standards;
  • Thriving in a fast-paced retail environment;
  • Making sound business decisions based on common sense;
  • Communicating effectively with peers, direct reports, and corporate management, both verbally and in writing;
  • Exhibiting strong interpersonal skills and the ability to work effectively within a diverse workforce;
  • Participating in the selection, hiring, training, and retention of quality associates;
  • Leading and managing high-performing store and outside sales associates;
  • Setting a positive example for associate performance;
  • Holding associates accountable for achieving successful outcomes;
  • Ensuring efficient use of resources in a cost-effective manner;
  • Building strong relationships with associates, customers, and support staff;
  • Demonstrating strong organizational and motivational skills;
  • Maintaining high standards of customer service to create a positive experience;
  • Fostering customer loyalty;
  • Utilizing computerized systems for inventory control, invoicing, and cash management;
  • Monitoring store activities to ensure safe and productive operations while driving key business objectives.
CONDITIONS OF EMPLOYMENT:
  • High school diploma or GED equivalent;
  • 2-3 years of experience in a supervisory role within a retail environment;
  • ASE Certification is preferred but not mandatory at the time of hire;
  • Commitment to adhere to all company procedures as outlined in the Fisher Auto Parts Employee Handbook.

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