Senior Student Financial Services Counselor

1 month ago


Henrietta, United States Rochester Institute of Technology Full time
Job Summary

Counsel students and parents regarding financial matters related to tuition & fees, room & board charges, billing statements, and loans. Work directly with corporate/agency for billing and collection matters.

Key Responsibilities
  • Provide exceptional customer service to students, parents, and RIT departments regarding student financial services matters.
  • Process and resolve student account balances, including third-party billing and collections.
  • Perform detailed work in areas such as accounts receivable, cashier functions, and Federal Perkins Loan Program.
  • Develop and recommend payment plans to resolve past due balances.
  • Maintain a thorough understanding of university policies and federal regulations related to financial aid programs.
  • Provide training and support to internal departments and external agencies on student administrative systems.
  • Act as a resource for students on federal loan programs, repayment, and consolidation.
  • Answer incoming calls, process transactions, and counsel walk-up customers.
Requirements
  • Associate's degree in Business Administration or Accounting preferred.
  • Knowledge of Oracle financial applications, PeopleSoft Campus Solutions, or another enterprise system.
  • Proficiency in MS Office and web browsers.
  • Strong written and oral communication skills, with a customer service orientation.
About Rochester Institute of Technology

Rochester Institute of Technology is a diverse and collaborative community of engaged, socially conscious, and intellectually curious minds. We provide exceptional individuals with a wide range of academic opportunities, including a leading research program and an internationally recognized education for deaf and hard-of-hearing students.



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