Senior Financial Services Advisor
3 weeks ago
Counsel students and parents regarding financial matters related to tuition & fees, room & board charges, billing statements, and loans. Work directly with corporate/agency for billing and collection matters.
Key Responsibilities- Provide exceptional customer service to students, parents, and RIT community members regarding student financial services matters.
- Process and resolve student account balances, including third-party billing and collections.
- Collaborate with RIT departments to ensure timely and accurate information regarding student tuition, room, board, fees, and payments.
- Perform detailed work in areas such as third-party billing, collections, student account services, accounts receivable, cashier functions, and Federal Perkins Loan Program.
- Develop and recommend payment plans to resolve past-due balances.
- Maintain a thorough working knowledge of applicable university policies and federal and state regulations related to financial aid programs.
- Assist in testing new functionality for PeopleSoft and interfaces with internal departments and external agencies.
- Act as a resource and advise students on repayment and consolidation of federal loans.
- Answer incoming calls, process transactions, and counsel walk-up customers.
- Associate's degree in Business Administration, Accounting, or related field preferred.
- Knowledge of Oracle financial applications, PeopleSoft, or other enterprise systems.
- Proficiency in MS Office and web browsers.
- Strong written and oral communication skills, with a demonstrated ability to work collaboratively with others.
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Senior Financial Services Advisor
4 weeks ago
Henrietta, United States Rochester Institute of Technology Full timeJob SummaryCounsel students and parents regarding financial matters related to tuition & fees, room & board charges, billing statements, and loans. Work directly with corporate/agency for billing and collection matters.Key ResponsibilitiesProvide exceptional customer service to students, parents, and RIT departments regarding student financial services...
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Senior Student Financial Services Counselor
1 month ago
Henrietta, United States Rochester Institute of Technology Full timeJob SummaryCounsel students and parents regarding financial matters related to tuition & fees, room & board charges, billing statements, and loans. Work directly with corporate/agency for billing and collection matters.Key ResponsibilitiesProvide exceptional customer service to students, parents, and RIT departments regarding student financial services...
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Customer Service Representative
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Concierge Assistant
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