Event Operations Manager

3 days ago


State College, Pennsylvania, United States GardaWorld Full time
Job Title: Event Manager

Job Description:

GardaWorld is seeking an experienced Event Manager to join our team. As an Event Manager, you will be responsible for overseeing event operations, ensuring exceptional customer satisfaction, and providing exceptional service to our clients.

Key Responsibilities:

  • Support operational responsibilities, including recruiting, hiring, security licensing, training, scheduling, event day operations, and administrative responsibilities.
  • Supervise, motivate, coach, and train Event Supervisors, and evaluate their work performance.
  • Maintain positive client/security relationships through frequent team and client contact and support.
  • Identify issues occurring at events and forward them to the Account Manager and/or Client as appropriate.
  • Respond to client or site emergencies as they arise, ensuring appropriate communication with the account manager and/or client.
  • Coordinate all aspects of executing event operations at the assigned location, including responding to client requests.
  • Assign work tasks to Event Supervisors, including Event Staff and Event Security, to direct work throughout the event.
  • Coordinate and conduct on-the-job training through the development and improvement of standard operating procedures.

Requirements:

  • 1-3 years of professional-level experience in security, event staffing, law enforcement, or the military.
  • At least one year of previous experience in customer service or security.
  • Flexibility to work weekends, nights, and holidays.
  • Excellent oral and written communication in English.
  • Ability to adapt to changes and respond effectively.
  • Background check required.

Working Environment:

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.

GardaWorld Security Services is an equal opportunity employer and complies with applicable federal and state laws governing nondiscrimination in employment.



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