Field Operations Manager

3 days ago


State College, Pennsylvania, United States Verizon Full time
Job Title: Field Operations Manager

At Verizon, we're looking for a skilled Field Operations Manager to join our team. As a key member of our operations team, you'll be responsible for managing the day-to-day activities of a field crew responsible for maintaining and installing Verizon's network.

Key Responsibilities:
  • Manage and lead a team of union-represented employees to ensure outstanding customer service in a safe working environment.
  • Train, coach, and counsel direct reports to improve their quality and safety performance.
  • Engage with employees to manage, evaluate, and meet team performance and business metrics.
  • Conduct employee performance appraisals and communicate feedback effectively.
  • Support the installation, maintenance, and construction of network services.
  • Evaluate trends in data and identify the root cause of issues to develop solutions to customer service or network issues.
  • Interact with customers as needed to ensure service satisfaction.
  • Manage mandatory training on compliance, safety, systems, and general process changes.
  • Maintain and secure administrative records for tracking employee attendance, records of work performed, training completed, and other important metrics.
  • Resolve grievances and workplace issues to maintain and enhance a positive working environment.
Requirements:
  • Bachelor's degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Experience in managing and leading cross-functional teams.
  • Valid driver's license.
  • Willingness to travel.
  • Willingness to work extended hours when necessary, including weekends, holidays, after hours, and on call as required for the needs of the business.
Preferred Qualifications:
  • A degree in a related field.
  • Experience in the telecommunications or technology industry.
  • Strong communication skills.
  • Knowledge of outside plant network architecture, including copper and fiber optics.
  • Strong PC skills, including Microsoft Office Suite and Google Suite.
  • Experience using virtual collaboration tools, such as Zoom, Blue Jeans, Slack, and MS Teams.

We're an equal opportunity employer and celebrate our employees' differences. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. If you're passionate about delivering exceptional results and making a difference, we encourage you to apply.



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