Banquet Operations Manager

2 weeks ago


State College, Pennsylvania, United States Shaner Corporation Full time
Banquet Captain Job Description

Overview

The Banquet Captain is a key member of our hospitality team, responsible for ensuring seamless event execution and exceptional guest experiences. This role requires a strong leader who can direct and motivate staff to deliver outstanding service and quality.

Key Responsibilities

  • Lead and manage the Banquet Department, ensuring compliance with hotel and company standards.
  • Develop and implement effective operational procedures to drive efficiency and productivity.
  • Collaborate with the General Manager and other department heads to achieve business objectives.
  • Train and develop staff to provide exceptional customer service and maintain high-quality standards.
  • Manage event logistics, including setup, execution, and teardown.
  • Address guest complaints and resolve issues promptly and professionally.
  • Conduct regular performance evaluations and provide constructive feedback to staff.

Requirements

  • Minimum of one year of experience in banquet operations, with prior supervisory experience preferred.
  • Ability to read and interpret documents, including safety rules and operating instructions.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, management, and staff.
  • High school graduate or equivalent, with some college education preferred.
  • ServSafe and/or food safety training, as well as alcohol awareness training (such as TIPS).
  • Ability to write routine reports and correspondence, and accurately compute mathematical calculations.
  • Bilingual English/Spanish a plus, with knowledge of local activities and attractions a bonus.

About Shaner Corporation

Shaner Corporation is a leading hospitality owner-operator and management company, with a portfolio of over 65 properties across 14 states and four countries. We offer a range of services for investors, hotel owners, and brands, including hotel development, design and construction, e-commerce, and revenue management.



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