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Community Operations Support Specialist
1 month ago
We're committed to creating vibrant communities that our residents are proud to call home.
Bell Partners, a national leader in multi-family housing, is dedicated to being the apartment company of choice by delivering value and honoring commitments to our residents, partners, and associates.
The Community Operations Support Specialist plays a vital role in supporting community leasing processes and operations. This position is responsible for motivating community staff members to provide exceptional service to residents and maintain a high level of resident satisfaction.
In the absence of the Community Manager, this role may also assume leadership of the community.
Key Responsibilities:- Assist the Community Manager in overseeing the leasing team and training them to excel in their roles.
- Support Leasing Consultants in the leasing of apartments and ensure that Fair Housing guidelines are followed. Verify potential resident applications and may be required to lease apartments as necessary.
- Post rental collections, make bank deposits, and oversee the administration of accounting functions for the community.
- Maintain regular communication with the Community Manager and Regional Manager to discuss community performance.
- Conduct monthly market surveys and recommend pricing changes based on market trends.
- Ensure accurate and timely maintenance of resident lease files and computer records for the community, including report generation.
- Process notices to vacate and manage delinquency/file evictions as necessary, along with associated collections activities.
- Address resident concerns and coordinate resolution with the Community Manager or other members of the leadership team.
- Perform administrative duties assigned by the Community Manager.
- A Bachelor's degree or equivalent experience in property management or a related field.
- A minimum of one year of experience in a property management role, preferably with leasing experience.
- Prior experience in bookkeeping or collections is an asset.
- Strong interpersonal skills, ability to work with diverse personalities, tactful, mature, and flexible.
- Excellent time management skills and ability to multitask.
- Demonstrated support of Bell Core Values.
- Demonstrated support of BAL strategic drivers.
- Able to provide exceptional customer service.
- Clear verbal and written communication skills.
- Able to understand directives both verbally and in writing.
- Presents a professional image at all times.
- Resourceful and well-organized.
$34.00-$36.00 per hour
Incentive compensation opportunities are available and performance-based.
Bell Partners Inc. is an equal employment opportunity employer. We prohibit discrimination against applicants or employees based on protected categories such as race, color, sex, religion, national origin, age, disability, pregnancy, military/veteran status, marital status, genetic information, gender identity, sexual orientation, or any other applicable law. We also prohibit harassment of applicants or employees based on these protected categories.
