Strategic Operations Support Specialist

4 weeks ago

Oakland, California, United States PolicyLink Full time

Job Overview

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The Operations Coordinator role at PolicyLink offers a unique opportunity to learn and optimize nonprofit operations, driving mission success and organizational efficiency.

This position reports to the COO with a dotted line to the CFO and will work closely with staff from diverse departments across five time zones (Pacific, Mountain, Central, Eastern, and Hawaii). The role is remote, with occasional travel for team gatherings, professional development, and events.

Responsibilities

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  • Manage daily calendars of senior-level management, prioritizing appointments and coordinating complex scheduling.">
  • Plan and coordinate virtual and in-person meetings, including scheduling, preparing agendas, circulating documents, notetaking, tracking action items, and sending follow-up communications.">
  • SUPPORT IT Operations initiatives by coordinating project schedules, attending meetings, managing timelines, milestones, and other key factors.">
  • Utilize project management software to ensure alignment and progress across teams, tracking priorities, timelines, and task ownership.">
  • Maintain information flow on key business processes, including an inventory of key partners and performance metrics in Salesforce.">
  • Attend regular meetings with the COO and CFO to debrief on projects, discuss strategy, and align on competing priorities and timelines.">
  • Draft original correspondence, reports, and documents in Word, Excel, PowerPoint, and other applications as needed.">
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Cross-Functional Projects

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  • Support the implementation of various project initiatives as needed, which may involve communicating with internal and external partners, tracking project milestones, and participating in team meetings.">
  • Collaborate with various departments on cross-functional projects and process optimization to ensure alignment with organizational goals and facilitate effective communication across teams.">
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Qualifications and Desired Skills

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  • A demonstrated commitment to racial and economic justice.">
  • Bachelor's degree or above.">
  • 3-5 years of experience in executive-level support or a similar role with transferable skills, including experience supporting accounting or other finance roles.">
  • Highly proficient in: Microsoft Office (especially Word, Excel, and PowerPoint), GSuite; Zoom; Asana (or similar task/project management software); Salesforce (or similar CRM); and Certify (or similar expense reporting system).">
  • Advanced time management and project tracking skills to support cross-functional executive-level operations and project management.">
  • Strong organizational skills and the ability to prioritize effectively while managing multiple tasks and competing deadlines.">
  • Excellent written and verbal communication skills, with outstanding attention to detail.">
  • Exceptional problem-solving skills with the ability to exercise sound judgment.">
  • Basic design skills and an eye for aesthetics in communication materials.">
  • Must be a person of integrity using discretion with proprietary information and confidential matters.">
  • Outstanding interpersonal skills, capable of building relationships and engaging effectively with diverse staff and partner organizations at all levels of the organization.">
  • Enthusiastic, energetic, highly motivated self-starter, able to thrive in ambiguous situations.">
  • An understanding of nonprofit organization operations.">
  • Adaptability and flexibility in a fast-paced environment.">
  • Ability to work effectively and efficiently virtually and in person with minimal supervision.">
  • Ability to travel internationally and domestically, as needed for conferences, business meetings, and training — up to 10%.">
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Compensation and Benefits

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The estimated annual salary range for this position is $78,750 - $85,000, depending on experience. Additionally, PolicyLink provides a comprehensive benefits package that includes:

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  • 100%-employer-paid medical, dental, and vision plans.">
  • 401(k) with employer and employer-matching contributions that vest immediately.">
  • Flexible Spending Account.">
  • Short- and long-term disability insurance.">
  • Group term life insurance plus guaranteed-issue voluntary life insurance.">
  • Unlimited vacation and sick leave and other generous leave benefits.">
  • Three required organization reset weeks plus 13 paid holidays.">

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