Client Support Specialist

1 week ago


Pleasant Grove, Utah, United States PURA, Inc. Full time

Client Support Specialist

The Role

PURA, Inc. is seeking a dedicated Client Support Specialist to enhance our Customer Care Team. The ideal candidate will be someone who is genuinely passionate about assisting clients and possesses strong problem-solving skills. Patience, empathy, and effective communication are essential traits for this role. This individual will serve as a bridge between the company and our clients, delivering product and service information while addressing any issues that may arise with precision and promptness.

Key Responsibilities:

  • Act as a bridge, delivering product and service information while resolving any issues that may arise with precision and promptness.
  • Provide exceptional customer service through various channels including email, chat, and phone.
  • Offer valuable insights regarding trends, opportunities, and challenges to Customer Care Management.
  • Identify and evaluate client needs to ensure satisfaction while providing accurate and comprehensive information.
  • Go above and beyond to engage clients effectively.
  • Investigate and troubleshoot when additional information is needed to resolve client concerns.
  • Maintain high service standards, respond promptly and efficiently to inquiries, and uphold customer satisfaction while achieving personal and team goals.
Qualifications:
  • Preferred 3+ years of relevant experience.
  • Demonstrated passion for enhancing customer experiences and operational excellence.
  • Ability to thrive in a dynamic environment with continuous change.
  • Strong organizational skills and capability to manage multiple tasks with effective follow-through.
  • Excellent communication and presentation skills, capable of conveying technical and business requirements as well as sharing client insights.
  • Quick learner with the ability to juggle multiple priorities in a fast-paced setting.
  • Proficient typing skills.
  • Experience with CRM tools is advantageous.
This is a full-time position with compensation based on experience. The role allows for a hybrid work arrangement. Candidates must have a suitable home office environment for taking calls.

At PURA, we recognize that not every candidate will meet all listed qualifications, but we encourage you to apply regardless.

About PURA:

PURA is a pioneering company that combines smart-home technology with fragrance diffusion, all managed through the PURA app. Our mission is to deliver a luxurious fragrance experience in every home, enhancing moods and brightening days. We collaborate with leading premium fragrance brands, celebrities, and lifestyle brands to bring our customers their favorite scents at the touch of a button. Founded in 2014, PURA has rapidly gained recognition as a dynamic brand committed to hiring top talent and fostering innovation.

Join the PURA Team and contribute to our exciting journey.

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