Technical Support Specialist
4 weeks ago
We are seeking a talented Middle Support Engineer (DevOps) to contribute to our innovative projects and ensure seamless deployment and operations of systems on the client's product.
As a key member of our team, you will be responsible for providing guidance and supervision for technical choices and problem-solving efforts, as well as advanced troubleshooting of issues related to Linux, Kubernetes, AWS, file systems, and virtualization.
Key duties include:
- Acting as a point of contact for Tier 1 engineers in the following capacities:
- Providing guidance and supervision for technical choices and problem-solving efforts
- Advanced troubleshooting of issues related to Linux, Kubernetes, AWS, file systems, and virtualization
- Developing technical runbooks for common issues/tasks
- Managing and overseeing a hybrid data center and cloud infrastructure designed for high availability
- Ensuring proper monitoring, logging, capacity planning, and reporting for systems and services
- Automating system setups and regular maintenance and management tasks using tools like Ansible and Terraform
- Maintaining system configurations to uphold their integrity as per defined standards
- Participating in Daily Scrum, Sprint Review, and Sprint Retrospective sessions
- Handling the team's ticket queue by prioritizing and promptly addressing a wide array of requests and trouble tickets in a 24/5 environment, escalating when necessary to Engineering and Development teams
- Applying effective project management practices for requirement definition, implementation, and documentation
- Assisting in transitioning from Windows to Linux infrastructure
- Creating and updating comprehensive documentation
- Contributing to infrastructure-related projects
Requirements include:
- At least 3 years of experience in Linux administration within an enterprise environment (preferably RHEL/CentOS based), with a focus on monitoring and troubleshooting
- Windows Active Directory services administration
- Understanding of main principles of fault-tolerant network solutions
- Python/Bash/Powershell scripting
- English level – upper-intermediate+
Nice to have:
- Kubernetes knowledge
- Ansible knowledge
We offer:
- Onboarding for quick and effective adaptation to the company
- Remote work or hybrid work according to your needs
- Full-time working day
- 20 working days of paid annual leave
- Paid sick leaves
- We provide the necessary equipment - a laptop, monitor, additional accessories
- Attractive salary adapted to your experience
- Career advancement and professional growth
- Equal opportunity policies/fair working practices
- Personalized learning approach (mentoring, internal courses, knowledge sharing)
- Opportunity to develop your competencies - an experienced team, regular 1: 1 with a manager as well as development plan tailored to your needs
- High-profile customers
- Conversations with a native speaker in English
- Free corporate English lessons
- Possible employment of Ukrainians in Canada
If you are interested in this position, please send us your detailed CV.
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