Technical Support Specialist

4 weeks ago


New York, New York, United States Research Foundation at City College of New York Full time
About the Role

The Research Foundation at City College of New York is seeking a skilled Technical Support Specialist to join our team. As a key member of our Training Technology and Evaluation Team, you will provide technical network, hardware, and software support to our agency, helping us facilitate our training and tracking of mandated Federal and NYS requirements for thousands of employees and non-profit provider agency staff statewide.

Key Responsibilities

• Perform support to multiple technical Network, Hardware, and Software aspects
• Perform application testing to identify errors in code
• Develop and maintain appropriate system documentation
• Perform computer imaging and software installations
• Move and setup computer and technical equipment as assigned
• Perform printer and network configuration assistance for end users
• Move and setup training room furniture
• Submit required documentation and reports as assigned

Requirements

• Associate's degree or at least 1-year experience in providing end-user technical support
• Strong customer service and problem-solving skills
• Proficiency in Microsoft Windows and Office applications
• Ability to troubleshoot and repair LAN network problems
• Ability to lift 70 lbs
• Ability to communicate effectively, both orally and in writing
• Solid organizational skills, attention to detail, and ability to follow established processes
• Effective time management skills and ability to prioritize work tasks

About Us

The Research Foundation at City College of New York is a not-for-profit educational corporation chartered by the State of New York in 1963. We support CUNY faculty and staff in identifying and obtaining external support from government and private sponsors and are responsible for the administration of all such funded programs. We are committed to providing equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.

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