HVAC Sales and Service Professional
3 weeks ago
Job Overview
At Johnstone Supply - J Team Group, we are seeking an experienced HVAC Sales and Service Professional to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, driving sales growth, and maintaining a clean and organized showroom.
Job Summary
The HVAC Sales and Service Professional will be responsible for:
- Answering incoming telephone calls and greeting customers in a professional manner
- Handling multiple customers and customer requests simultaneously while maintaining a friendly and professional demeanor
- Assisting customers in making product selections by asking questions and actively listening to identify customer needs
- Researching and sourcing products for customers using various tools, including the point-of-sale computer system, catalogs, websites, and industry contacts
- Entering sales orders into the point-of-sale computer system for invoicing or cash payments
- Processing customer returns and warranties following company guidelines
- Following up promptly on all customer requests for information, quotes, alternative parts, and delivery dates
- Developing good working relationships and rapport with customers
- Maintaining the highest standards in cleanliness and appearance of the showroom
- Resolving customer complaints and disputes in a timely, professional manner
- Fulfilling sales results and responsibilities, including preparing and issuing sales quotes, educating customers about products, and promoting surplus inventory
Requirements
To be successful in this role, you will need:
- Proficient conversational English skills
- The ability to read and write in English for data entry, order placement, reports, and related activities
- Conversational fluency in Spanish
- A High School Diploma or G.E.D. and a minimum of two years of related experience and/or training in the HVAC/R industry
- Preferred: 2 years of experience as a Sales and Service Associate in the HVAC/R or similar industry
Estimated Salary
The estimated salary for this role is $45,000 - $60,000 per year, depending on experience and qualifications.
Benefits
We offer a competitive salary and benefits package, including:
- A comprehensive health insurance plan
- A 401(k) retirement plan with company match
- A generous paid time off policy
- Opportunities for professional growth and development
Apply now to join our team and take the first step in your career as an HVAC Sales and Service Professional with Johnstone Supply - J Team Group.
Location
Johnstone Supply - J Team Group is located in [insert location].
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