Customer Service Account Specialist
5 days ago
Account Specialist Role at E-ZWay Auto Sales
We are seeking an experienced and motivated account specialist to join our dynamic team at E-ZWay Auto Sales. As an account specialist, you will play a crucial role in working with our customers to resolve past due accounts and ensure timely payments.
Key Responsibilities:
- Monitor past due accounts and investigate customer accounts for all notes and information before contacting
- Contact customers with past due account(s) and attempt to collect the past due payment(s) or negotiate a mutually agreed upon payment plan
- Take action to encourage timely payments and answer phone calls and take incoming payments
- Keep up-to-date and accurate records on each customer's account involving contact efforts and all conversations exchanged with the customer
- Direct all customer complaints to the appropriate department supervisor or manager
- Contact all new customers and welcome them to our company, verifying contract terms and other essential information
Requirements and Qualifications:
- Ability to work independently and in a group setting
- Great listening skills and ability to use constructive criticism
- Excellent communication skills (verbally and written)
- Problem-solving skills and critical thinking skills
- Patient and able to manage stress
- Basic knowledge of working a computer and typing
Benefits:
- 401(k) plan
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Work Schedule:
- Monday to Friday
- Weekends as needed
Supplemental Pay Types:
- Commission pay
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