Customer Service Account Specialist

5 days ago


Hickory, North Carolina, United States E-ZWay Auto Sales Full time

Account Specialist Role at E-ZWay Auto Sales

We are seeking an experienced and motivated account specialist to join our dynamic team at E-ZWay Auto Sales. As an account specialist, you will play a crucial role in working with our customers to resolve past due accounts and ensure timely payments.

Key Responsibilities:

  • Monitor past due accounts and investigate customer accounts for all notes and information before contacting
  • Contact customers with past due account(s) and attempt to collect the past due payment(s) or negotiate a mutually agreed upon payment plan
  • Take action to encourage timely payments and answer phone calls and take incoming payments
  • Keep up-to-date and accurate records on each customer's account involving contact efforts and all conversations exchanged with the customer
  • Direct all customer complaints to the appropriate department supervisor or manager
  • Contact all new customers and welcome them to our company, verifying contract terms and other essential information

Requirements and Qualifications:

  • Ability to work independently and in a group setting
  • Great listening skills and ability to use constructive criticism
  • Excellent communication skills (verbally and written)
  • Problem-solving skills and critical thinking skills
  • Patient and able to manage stress
  • Basic knowledge of working a computer and typing

Benefits:

  • 401(k) plan
  • Dental insurance
  • Health insurance
  • Life insurance
  • Vision insurance

Work Schedule:

  • Monday to Friday
  • Weekends as needed

Supplemental Pay Types:

  • Commission pay

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