Bilingual Sales Associate

4 weeks ago


Hickory, North Carolina, United States Johnstone Supply - J Team Group Full time

Job Summary

We are seeking a highly skilled Bilingual Sales Associate to join our team at Johnstone Supply. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.

Key Responsibilities

  • Answer incoming telephone calls and greet customers in a friendly and professional manner.
  • Handle multiple customers and customer requests simultaneously while maintaining a high level of customer satisfaction.
  • Assist customers in making product selections by asking questions and actively listening to identify customer needs.
  • Research and source products for customers using various tools, including point-of-sale computer systems, catalogs, and industry contacts.
  • Enter sales orders into the point-of-sale computer system for invoicing or cash payments.
  • Process customer returns and warranties following company guidelines.
  • Follow up promptly on all customer requests for information, quotes, and delivery dates.
  • Develop good working relationships and rapport with customers, greeting regular customers by name.
  • Maintain the highest standards of cleanliness and appearance of the showroom.
  • Resolve customer complaints and disputes in a timely and professional manner.

Sales Results and Responsibilities

  • Prepare and issue sales quotes following company guidelines.
  • Follow up on quotes to secure sales.
  • Educate customers and prospects about the variety of products available for sale and the benefits of shopping at Johnstone Supply.
  • Proactively recommend additional items a customer might need and promotions that might interest them.
  • Uncovers and communicates sales lead information to outside sales staff and management.
  • Promote surplus, sale, discounted, and obsolete inventory to customers to maintain proper inventory levels.

Requirements

  • Proficient conversational English skills.
  • The ability to read and write in English for data entry, order placement, reports, and related activities.
  • Conversational fluency in Spanish.
  • High School Diploma or G.E.D. and minimum of two years related experience and/or training in the HVAC/R industry; OR equivalent combination of education and experience.


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