Service Dispatcher

4 weeks ago


Hickory, United States Hickory Mechanical Inc. Full time $20 - $25
**Please do not call office.**

About the Job:Hickory Mechanical is looking for hard-working, dedicated individuals to join our growing organization. We are looking for a dispatcher for our service department.

Essential Duties and Responsibilities:
  • Coordinate and schedule jobs with the Service Manager for customers.
  • Create invoices for work performed and follow up for payment.
  • Follow up with customers on recently completed jobs.
  • Assign job numbers and assist in setting up new projects.
  • Handle customer inquiries.
  • Provide information about the products and services.
  • Document and update customer records based on interactions.
  • Develop and maintain a knowledge base of the evolving products and services.
  • Provide daily reports to the Service Manager.
  • Communicate with service technicians about jobs and follow up on any missing information.
  • Follow up with jobs on a daily basis. 
  • Provide purchase order numbers when needed.
  • Business-to-business outreach.

We offer an excellent benefits package including:
  • Excellent 100% company-paid Medical Insurance for employees.
  • Life Insurance
  • STD/LTD paid for by the employer
  • Retirement Account with Employer Match
  • Vacation and Holiday pay
  • Uniforms 
  • Bonus opportunities
  • Paid training and certifications

Qualifications:
  • Would prefer someone with experience in HVAC/plumbing dispatching or service coordination. 
  • Must have HVAC/plumbing parts knowledge.
  • Previous experience in customer service, sales, or other related fields.
  • Ability to build rapport with clients.
  • Ability to prioritize and multitask.
  • Positive and professional demeanor.
  • Excellent written and verbal communication skills.
  • Outgoing.
  • High Energy.
  • Reliable transportation.

**Please do not call office.**

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