Chief Technology Officer

2 weeks ago

Boston, Massachusetts, United States Boston Health Care for the Homeless Program Full time
Position Overview

About Us:

Since its inception in 1985, the Boston Health Care for the Homeless Program has been dedicated to providing equitable and dignified access to top-tier healthcare for individuals and families experiencing homelessness in the greater Boston area. Each year, we serve over 10,000 homeless individuals, ensuring they receive comprehensive healthcare services ranging from preventive dental care to advanced cancer treatment. Our team of clinicians, case managers, and behavioral health professionals operates in more than 30 locations, addressing the needs of some of the most vulnerable members of our community.

We have always aimed for transformational work, recognizing our shared humanity and emphasizing dignity, compassion, and mutual respect. We are committed to dismantling barriers, including systemic racism, that affect our community. Our community-based healthcare services are designed to be compassionate, dignified, and culturally sensitive, addressing social determinants of health to eliminate the physical and systemic obstacles our patients encounter.

We encourage applications from bilingual, bicultural, LGBTQIA individuals, as well as Black, Indigenous, and People of Color.

Position Summary:
We are in search of a visionary and collaborative Director of Information Technology (IT) to advance our mission through innovative technological solutions.

As a key leader reporting directly to the Chief Information Officer, you will be responsible for overseeing the development and maintenance of our information technology infrastructure. Your creativity and expertise will be essential in integrating technologies that empower our dedicated staff and enhance patient care. You will navigate the balance between innovation and practical considerations such as budget, security, and user-friendly design. This role offers the chance to tackle the challenge of creating impactful, high-quality technology solutions that genuinely make a difference in healthcare accessibility and equity.

Work Schedule: 40 hours per week; Monday to Friday, 8:00 AM to 4:30 PM

Key Responsibilities:

  • Evaluate, implement, and upgrade technology systems to ensure operational efficiency, stability, and scalability.
  • Design and support secure remote access for all program sites and workforce members.
  • Develop and manage a comprehensive network security strategy, ensuring compliance with HIPAA and other relevant regulations.
  • Establish and enforce hardware and software standards.
  • Create and monitor performance metrics to enhance IT services.
  • Oversee data backup processes and evaluate their effectiveness.
  • Assist in the development and testing of disaster recovery plans.
  • Guide and mentor the IT technical team.
  • Manage relationships with external IT vendors and service providers.
  • Participate in on-call support duties as needed.
  • Oversee the operation and maintenance of various systems, including networks, security, VOIP, virtualization, cloud infrastructure, and physical security systems.
  • Manage IT solutions from conception through implementation and ongoing support.

Qualifications:
  • Bachelor's degree in computer science, information technology, or a related field; advanced degree preferred.
  • Demonstrated success as an IT Director or in a similar capacity, with a minimum of 10 years of progressively responsible experience and at least 5 years in a supervisory role, ideally within the healthcare or nonprofit sectors.
  • Professional certifications in network and systems architecture, ITIL/ITSM, or project management are advantageous; proficiency in Microsoft O365 support and administration is essential.
  • Advanced knowledge of networking, including WAN technologies, routing, switching, network access controls, and wireless standards; experience with Windows networking, server administration, Active Directory, and MS Exchange.
  • Familiarity with security best practices, intrusion detection, and network monitoring.
  • Experience managing IP telephony systems.
  • Ability to adapt to evolving organizational needs with flexibility and a positive outlook.
  • Exceptional customer service skills; proven leadership and project management capabilities; excellent communication skills for diverse stakeholders.

Compensation and Benefits:
  • Compensation ranges from $105,000 to $136,500.
  • Full-time employees are eligible for a competitive time-off policy of 4 weeks of vacation, health, dental, and vision insurance, a 403B retirement savings plan with employer contributions, and a pre-tax MBTA pass program offering a 40% discount. Additionally, eligible employees may receive annual increases and an additional $7,500 added to the base salary for demonstrated bilingual proficiency, along with opportunities to collaborate with local hospitals and community health centers.

Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates offered employment will receive details on how to demonstrate vaccination receipt if they choose to.

Note: Employment at Boston Health Care for the Homeless is at-will. The organization does not sponsor work authorization visas.

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