Chief Operating Officer

7 days ago


Boston, Massachusetts, United States Delaware North Full time
About the Opportunity

We are seeking a highly experienced and strategic leader to join our team as Chief Operating Officer for our Travel Hospitality Services subsidiary. As a key member of our senior leadership team, you will be responsible for driving business growth, improving operational efficiency, and enhancing the overall guest experience.

Key Responsibilities
  • Develop and implement business strategies to drive revenue growth and profitability
  • Lead cross-functional teams to improve operational efficiency and guest satisfaction
  • Build and maintain key relationships with clients, partners, and industry associations
  • Collaborate with the growth team to identify new business opportunities and develop strategic plans
  • Ensure compliance with regulatory requirements and maintain effective systems and controls
Requirements
  • 10+ years of experience in an executive role in a large hospitality organization
  • Minimum of 15 years of management experience in the hospitality industry
  • Proven track record of leading and managing high-performing teams
  • Extensive client relationship management skills in a complex, matrix-driven client structure
  • Ability to adapt quickly to changing business conditions and execute effectively
About Delaware North

Delaware North is a leading hospitality company that operates in various industries, including sporting venues, casinos, airports, national parks, and premier restaurants. We are committed to providing exceptional guest experiences and creating opportunities for our team members to grow and develop their careers.



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