Retail Operations Supervisor

1 week ago

Columbus Ohio, United States Community Choice Financial Family of Brands Full time

Position Overview:


As a Retail Operations Supervisor, you will act as a reliable resource for our clientele seeking prompt and trustworthy financial services.

Our Retail Operations Supervisors enhance their leadership capabilities in real-time by supporting the Store Manager with account oversight, customer engagement, and risk assessment.

You will participate in supervising, training, and mentoring customer service associates in the store while advocating for compliance and ensuring adherence to Company standards.

Your meticulous attention to detail and ability to follow established protocols will help cultivate the professional and respectful atmosphere that our customers and employees appreciate.


Key Responsibilities:
Train, mentor, and oversee Customer Service Team Members to guarantee compliance with quality benchmarks, safety protocols, and Company policies.

Evaluate the risk associated with financial transactions, accurately process loan/pawn applications, check cashing transactions, and ancillary services.


Build customer relationships and conduct daily inbound and outbound call campaigns to generate new business, sustain store profitability, and enhance brand loyalty and recognition.

Optimize customer satisfaction by providing ancillary services that align with their needs.

Ensure office security measures are followed and execute proper opening and closing procedures, including managing the vault and cash drawer.


Supervise account management and recovery processes while maintaining a customer-centric approach to minimize loss and charge-off accounts, including collection communications.


Uphold a work environment that complies with Company policies and procedures, as well as local, state, and federal regulations.

Conduct store audits, generate reports, and compile financial data to further ensure staff compliance.

Monitor and maintain the internal and external appearance of the store, addressing basic facility needs and scheduling maintenance services.


Adapt efficiently in a dynamic and fast-paced environment, managing multiple tasks with ease to meet both individual and team performance expectations.

Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position encompasses, at a minimum, 40 hours per week.

*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Consult with your recruiter for the most current hourly requirements.

Qualifications:
High School Diploma or equivalent required

Minimum one year experience in customer service, sales, or retail

At least 3 months of supervisory, key holder, or relevant leadership experience

Excellent verbal and written communication skills

Proficiency in using phone systems, Point of Sale, Microsoft Office, and other relevant software

Must be at least 18 years of age (19 in Alabama)

Background check required (subject to applicable law)


Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to navigate inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications and Skills

Leadership experience in a sales or customer service-oriented role

Management experience in retail, convenience store, grocery, financial, service, or related sectors

Experience in check cashing, document verification, money order processing

Bilingual English/Spanish is a plus and may be required for certain locations

What We Offer:

Our Benefits Include:
A comprehensive new hire training program

Access to a robust learning management system, filled with e-learning modules and training programs to enhance your professional and personal growth

Performance-based career advancement opportunities

Multiple coverage options for medical insurance, all including free telemedicine and medical spending account (HSA/FSA) options

Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program

Company-Sponsored Life and AD&D Insurance

Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance

Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)

Diverse Culture and Inclusive Environment

A relaxed, business casual dress code that includes jeans and sneakers

Based on current benefit offerings, which are subject to change with or without notice.

Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

About Us


Since 1987, our mission has been to deliver exceptional customer experiences to everyone who engages with us.

As a well-established financial services provider, we offer Loans, Money Orders, Wire Transfers, Green Dot Visa Debit Cards, Gift Card Buy Back, and Check Cashing throughout KY, IN, MI, and OH.

We are committed to assisting individuals across the country in accessing the short-term financial services they require when they need them most.


The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to perform the job.

The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.

Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important:

The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message.

Any official email correspondence will come from the domains @(url removed), @(url removed), or @(url removed). In-store positions are in-person only.


The Community Choice Financial Family of Brands is dedicated to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law.

Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

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