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Retail Operations Supervisor

2 months ago


Toledo Ohio, United States Barnes & Noble Education, Inc. Full time

About the Role:

Barnes & Noble Education, Inc. is seeking a highly motivated and customer-focused individual to join our team as a Retail Operations Supervisor. As a key member of our store operations team, you will be responsible for providing exceptional customer service, leading a team of sales associates, and ensuring the smooth operation of our store.

Key Responsibilities:

  • Provide outstanding customer service to our customers, responding to their needs and resolving any issues in a timely and professional manner.
  • Lead and motivate a team of sales associates, providing guidance and support to ensure they are meeting their sales and customer service goals.
  • Assist with the daily operation of the store, including opening and closing procedures, inventory management, and visual merchandising.
  • Help to maintain a safe and secure store environment, adhering to all company policies and procedures.
  • Assist with the training and development of sales associates, ensuring they have the skills and knowledge needed to provide exceptional customer service.

Requirements:

  • 2+ years of experience in a retail or customer service environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Basic reading, writing, and accounting skills, with the ability to operate a cash register and process transactions.
  • High school diploma or equivalent preferred.

What We Offer:

  • A competitive hourly rate and opportunities for advancement.
  • A fun and dynamic work environment, with a team of passionate and dedicated colleagues.
  • Opportunities for professional development and growth, with training and support to help you succeed in your role.