Help Desk Associate

3 weeks ago


Louisville, Kentucky, United States Paul Davis Restoration & Remodeling of Louisville KY Full time
Job Overview
Purpose of the Job:
We are seeking a highly skilled and customer-focused Help Desk Associate to join our team at Paul Davis Restoration & Remodeling in Louisville, KY. As a key member of our administrative staff, you will be responsible for providing exceptional service to our customers, answering phone calls, responding to emails, and assisting with various tasks to support the daily operations of the company.

Responsibilities
- Answer incoming calls from customers and respond to their inquiries in a professional and courteous manner
- Provide assistance to customers via email and other communication channels
- Maintain accurate records of customer interactions and data entry into our proprietary software
- Code and key invoices, record timesheets, and perform other administrative tasks as needed
- Monitor and maintain office supplies and ensure the workspace is organized and clutter-free

Requirements
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- 1-2 years of experience in a customer-facing role, preferably in an administrative setting
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
- Proficiency in Microsoft Office, including Excel, Word, and Outlook
- Ability to wear company logo wear daily (black, tan, and white)
- Represent the Paul Davis principles of honesty and integrity in all interactions

Benefits
- Competitive salary: $45,000 - $55,000 per year, depending on experience
- Comprehensive benefits package, including health, dental, and vision insurance
- Paid time off, including vacation days, sick leave, and holidays
- Opportunities for career growth and professional development within the company

About Us
Paul Davis Restoration & Remodeling is a locally owned and operated business that provides restoration and remodeling services to residential and commercial clients in Louisville, KY. We pride ourselves on our commitment to customer service, quality workmanship, and community involvement. If you are a motivated and customer-focused individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.
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