Director of Lodging Operations

6 days ago

Lookout Mountain, Georgia, United States See Rock City Inc Full time
Director of Lodging Job Description

About the Role:

We are seeking an experienced and passionate leader to join our team as the Director of Lodging. As a key member of our Senior Leadership Team, you will be responsible for overseeing the overall operations of our lodging venues, including the Chanticleer Inn and Grandview. Your primary focus will be on delivering exceptional guest experiences, ensuring high-quality amenities and services, and driving operational innovation and excellence across the organization.

Key Responsibilities:

  • Develop and implement strategies to enhance guest satisfaction and loyalty.
  • Manage budgets, P&Ls, and vendor relations to ensure cost control and revenue growth.
  • Collaborate with cross-functional teams to drive operational excellence and innovation.
  • Lead and develop a team of direct reports to achieve business objectives.
  • Ensure compliance with health department regulations and maintain high standards of food safety.
  • Monitor sales and revenue growth, adjusting strategies as needed to meet budget targets.
  • Purchase merchandise and negotiate with vendors to optimize pricing and delivery.

Requirements:

  • Bachelor's degree in hospitality, business management, or a related field.
  • 5-7 years of related experience, preferably in the hospitality industry.
  • Management-level experience with multiple direct reports, budgets, P&L responsibilities, purchasing, and vendor relations.
  • Ability to communicate effectively across multiple levels of the organization.
  • Ability to analyze, interpret, and present information to others.
  • Ability to develop and implement a strategic plan.
  • ServSafe certification or ability to become certified within 90 days.

About Us:

See Rock City, Inc. is a leading provider of hospitality services, specializing in creating memorable experiences for our guests. We own and operate a range of locations, including Rock City Gardens, Battles for Chattanooga Museum, and Clumpies Ice Cream CO. Our mission is to create memories worth repeating, and we're looking for talented individuals to join our team and help us achieve this goal.

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