Client Service Representative 2
4 weeks ago
Do you love animals? Do you have a passion for healthcare? Are you looking for a job with growth opportunities? Then AVH is the right place for you
We are looking for a Client Service Representative to join our team full-time
Responsibilities and duties:
- Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
- Managing medical records, charts, reports and correspondence.
- 1+ years of veterinary experience is required
- Experience with Cornerstone a PLUS
- Ability to work at least 1 weekend day and nights
- Excellent Communication and Multi-tasking skills are needed for our busy hospital
- Displays the highest degree of professionalism at all times with customers and co-workers
- Demonstrate proficiency in computer skills
- Must be organized and detail-oriented to ensure efficiency and accuracy in all transactions
- Capable of staying calm and exercising sound judgement in challenging situations
- Present a neat, well-groomed appearance
Salary Description
$16.00-$20.00
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