Client Service Representative 2

4 weeks ago


Arnold, United States VetEvolve VA LLC Full time
Client Service Representative - Veterinary Medicine -Arnold Veterinary Hospital
Do you love animals? Do you have a passion for healthcare? Are you looking for a job with growth opportunities? Then AVH is the right place for you

We are looking for a Client Service Representative to join our team full-time

Responsibilities and duties:

  • Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
  • Scheduling and confirming appointments.
  • Placing outbound calls for follow-ups and reaching out to prospective clients.
  • Presenting and explaining fees, including processing payments.
  • Recommending, selecting, and obtaining products and services, including prescriptions.
  • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
  • Managing medical records, charts, reports and correspondence.
Requirements
  • 1+ years of veterinary experience is required
  • Experience with Cornerstone a PLUS
  • Ability to work at least 1 weekend day and nights
  • Excellent Communication and Multi-tasking skills are needed for our busy hospital
  • Displays the highest degree of professionalism at all times with customers and co-workers
  • Demonstrate proficiency in computer skills
  • Must be organized and detail-oriented to ensure efficiency and accuracy in all transactions
  • Capable of staying calm and exercising sound judgement in challenging situations
  • Present a neat, well-groomed appearance


Salary Description

$16.00-$20.00

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