Veterinary Client Service Representative

4 weeks ago


Arnold, Maryland, United States VetEvolve VA LLC Full time
Client Service Representative - Veterinary Medicine

We are seeking a highly skilled and detail-oriented Client Service Representative to join our team at VetEvolve VA LLC. As a Client Service Representative, you will be the first point of contact for our clients and their pets, providing exceptional customer service and ensuring a smooth experience for all.

Responsibilities:
  • Provide exceptional customer service, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
  • Schedule and confirm appointments, ensuring timely and efficient use of our facilities.
  • Place outbound calls for follow-ups and reach out to prospective clients to build relationships and drive business growth.
  • Present and explain fees, including processing payments, and recommend products and services to meet our clients' needs.
  • Manage medical records, charts, reports, and correspondence, maintaining confidentiality and accuracy at all times.
Requirements:
  • 1+ years of veterinary experience, with a strong understanding of customer service principles and practices.
  • Experience with Cornerstone is a plus, but not required.
  • Ability to work at least 1 weekend day and nights, with a flexible schedule to meet the needs of our clients.
  • Excellent communication and multi-tasking skills, with a focus on providing exceptional customer service in a fast-paced environment.
  • Displays the highest degree of professionalism at all times, with a neat and well-groomed appearance.
  • Must be organized and detail-oriented, with a focus on efficiency and accuracy in all transactions.
  • Capable of staying calm and exercising sound judgment in challenging situations.

Salary: $16.00-$20.00 per hour



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