Client Service Representative 2

4 weeks ago

Arnold, United States VetEvolve VA LLC Full time
Client Service Representative - Veterinary Medicine -Arnold Veterinary Hospital
Do you love animals? Do you have a passion for healthcare? Are you looking for a job with growth opportunities? Then AVH is the right place for you

We are looking for a Client Service Representative to join our team full-time

Position Summary

Arnold Veterinary Hospital is looking to hire a Client Service Coordinator to join our team. This is a full-time position. Compensation for this role is a $16-$20/hour based on experience with opportunities for overtime. Generous benefits package for full-time employees including health insurance (single and family), 401k, supplemental insurance, paid time off, scrub allowance, pet discount, and more (see below).

Responsibilities and duties:
  • Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
  • Scheduling and confirming appointments.
  • Placing outbound calls for follow-ups and reaching out to prospective clients.
  • Presenting and explaining fees, including processing payments.
  • Recommending, selecting, and obtaining products and services, including prescriptions.
  • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
  • Managing medical records, charts, reports and correspondence.
  • And other duties as assigned
Requirements
  • Minimum of 2 years of experience in Veterinary Field is required
  • Experience with Cornerstone a PLUS
  • Ability to work at least 1 weekend day and nights
  • Excellent Communication and Multi-tasking skills are needed for our busy hospital
  • Displays the highest degree of professionalism at all times with customers and co-workers
  • Demonstrate proficiency in computer skills
  • Must be organized and detail-oriented to ensure efficiency and accuracy in all transactions
  • Capable of staying calm and exercising sound judgement in challenging situations
  • Present a neat, well-groomed appearance
  • High School Diploma or GED equivalent
  • Ability to lift and or carry up to 50 lbs. frequently
  • Ability to walk, stand, and bend for sustained periods
  • Ability to use hand and arms to handle and position animals, materials, equipment
Generous Benefits Package for Full-Time Employees:
  • Scrub Allowance: Eligible on 1st day
  • Paid Time Off: 40 hours first year (accrued, PTO is a combination of sick/MD safe sick leave and vacation time)
  • Paid Holidays: 6 Paid Holidays (eligible after 90 days)
  • Health Insurance: (medical, dental, vision): Single and Family, 1st of the month after 60 days of employment
  • Supplemental Insurance:(e.g. life insurance, critical illness, etc.): 1st of the month after 60 days of employment
  • 401k: 1st of the month following hire date (21 or older), match after 1 year
  • Other Benefits: Continuing Education, Training Opportunities, RVT/LVT Tuition Reimbursement, Employee Referral Bonus Program, Wellness Resources, Employee Pet Discount


If you are ready to join a dedicated team that is making a positive impact in the community, we want to hear from you Together, let's make every visit to our practice a positive and memorable experience for our clients and their beloved pets Apply today.

Salary Description

$16.00-$20.00

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