Senior Field Service Technician
2 weeks ago
Note: Travel is required for over 50% of the role within the U.S., with stays ranging from 2 to 7 days or longer.
We are seeking candidates nationwide, with a preference for those located in major metropolitan areas.
The Field Operations Lead will oversee on-site teams of 2-6 technicians engaged in the installation, configuration, and troubleshooting of advanced locking systems at commercial retail establishments. This position demands proven leadership experience, a solid grasp of smart technology, exceptional customer service abilities, and the capacity to operate independently in various environments.
Key Responsibilities:
- Team Leadership: Organize, manage, and guide teams of 2-5 installers executing the deployment of security devices in retail settings. Act as a technical expert, ensuring adherence to installation protocols, timely completion of tasks, and maintaining a professional demeanor. Provide training and support to installation personnel.
- Device Installation: Execute the installation of smart locking devices at retail locations, ensuring seamless functionality and integration with existing systems.
- System Configuration: Set up and configure smart locks, including connections to Wi-Fi networks and mobile applications.
- Troubleshooting: Identify and resolve issues related to device installation and operation, offering on-site support as necessary.
- Client Interaction: Deliver clear instructions and demonstrations to installation teams, ensuring they are equipped to perform their tasks confidently.
- Maintenance: Conduct routine maintenance and software updates on installed devices to ensure optimal performance.
- Documentation: Keep accurate records of installations, configurations, and client interactions for reporting purposes.
- Safety Compliance: Follow all safety guidelines and protocols during installations to ensure the safety of both the technician and the client.
- Travel Requirements: This role necessitates travel exceeding 50% within the U.S., with stays varying from 2 to 7 days or more.
Qualifications:
- Experience: Proven experience managing technical project teams or installation teams in a retail environment. Familiarity with smart home devices, particularly smart locks, is preferred. Background in electrical work or carpentry is advantageous.
- Technical Proficiency: Basic knowledge of smart device technology, including Wi-Fi networks and mobile applications.
- Problem-Solving Skills: Ability to troubleshoot technical issues on-site and provide effective solutions.
- Customer Service Orientation: Strong communication and interpersonal skills, with a focus on resolving issues proactively in a retail context.
- Attention to Detail: Precision in installation and configuration to ensure the security and functionality of smart locking systems.
- Physical Capability: Ability to lift and transport equipment and perform installations in diverse environments.
- Licenses/Certifications: A valid driver's license and a clean driving record are required.
About Buchanan Technologies:
Buchanan Technologies has been guided by five core values for over 30 years: People Matter, Customers Matter, Principles Matter, Community Matters, and Every Interaction Matters. These values are reflected in every aspect of our operations, from employee relations to client service delivery and corporate social responsibility initiatives.
Why Choose Buchanan?
At Buchanan Technologies, we provide a rewarding employment experience within a dynamic yet professional environment, competitive compensation, and various career advancement opportunities that enhance your skills and daily life. If you are eager to be part of a vibrant team where your contributions are valued and hard work is recognized, Buchanan is the right fit for you.
Our Passion:
We are dedicated to delivering top-notch technology services to our clients while fostering a culture of continuous learning for our employees. We prioritize a people-centric approach, focusing on growth and diversity within our workforce. Join us in building something exceptional together.
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