Senior Field Service Technician

2 weeks ago

Dallas, Texas, United States Buchanan Technologies Full time

Note: Travel is required over 50% of the time within the U.S., with stays ranging from 2 to 7 days or longer.

Location Preference: Candidates from various regions in the U.S. are encouraged to apply, particularly those in Dallas, Houston, and Florida.

The Field Operations Lead will oversee on-site teams of 2-6 technicians engaged in the installation, configuration, and troubleshooting of smart locking mechanisms at commercial retail locations. This position demands a proven track record in project leadership, a solid grasp of smart technology, exceptional customer service abilities, and the capacity to operate independently in diverse environments.

Key Responsibilities:

  • Team Leadership: Organize, supervise, and guide teams of 2-5 technicians in the installation of security devices at retail outlets. Act as a technical expert, ensuring adherence to guidelines, timely completion of tasks, and maintaining professionalism. Conduct training sessions for installation personnel.
  • Device Installation: Execute the installation of smart locking devices at retail sites, ensuring seamless functionality and integration with existing systems.
  • System Configuration: Set up and configure smart locks, including connections to Wi-Fi networks and mobile applications.
  • Troubleshooting: Identify and resolve issues related to smart lock installations, providing on-site support as necessary.
  • Client Interaction: Deliver clear instructions and demonstrations to technicians on the installation and configuration of smart lock systems, ensuring their confidence in performing tasks.
  • Maintenance: Conduct routine maintenance and software updates on installed devices to guarantee optimal performance.
  • Documentation: Keep accurate records of installations, configurations, and customer interactions for reporting purposes.
  • Safety Compliance: Follow all safety protocols during installations to protect both the technician and the client.
  • Travel Requirements: Travel is necessary over 50% of the time within the U.S., with stays ranging from 2 to 7 days or longer.

Qualifications:

  • Experience: Prior experience managing IT project teams or installation teams in a retail environment is essential. Experience with smart home device installations, particularly smart locks, is preferred. Background in electrical work or carpentry is advantageous.
  • Technical Proficiency: Basic knowledge of smart device technology, including Wi-Fi networks and mobile applications.
  • Problem-Solving Skills: Ability to troubleshoot technical issues on-site and provide effective solutions.
  • Customer Service Orientation: Strong communication and interpersonal skills, with a focus on resolving issues proactively in a retail setting.
  • Attention to Detail: Precision in installation and configuration to ensure the proper operation and security of smart lock systems.
  • Physical Capabilities: Ability to lift and transport equipment and perform installations in various settings.
  • Licenses/Certifications: A valid driver's license and a clean driving record are required.

About Buchanan Technologies:

Buchanan Technologies has been guided by five core values for over 30 years: People Matter, Customers Matter, Principles Matter, Community Matters, and Every Interaction Matters. These values are reflected in all aspects of the company, from employee relations to client service delivery and corporate social responsibility initiatives.

Why Choose Buchanan?

At Buchanan Technologies, we provide a rewarding employment experience within a dynamic yet professional environment, competitive salaries, and various career advancement programs that enhance your skills and daily life. If you are eager to be part of a vibrant team where your contributions are valued and hard work is acknowledged, Buchanan is the right fit for you.

Our Passion:

We are dedicated to delivering exceptional technology services to our clients while fostering a culture of continuous learning for our employees. We prioritize a people-centric approach, focusing on growth and diversity within our workforce. Join us in building something remarkable together.

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