Client Support Specialist

2 weeks ago

Indianapolis, Indiana, United States Project Lead The Way Full time
Job Overview

The Solution Center Representative plays a crucial role in delivering outstanding service experiences to our extensive network of educational institutions. This position serves as the primary support contact for PLTW curriculum, assisting educators and administrators in resolving inquiries and addressing concerns. The representative is expected to provide courteous and patient assistance while guiding schools through various implementation and support services, identifying opportunities for additional services, and employing problem-solving techniques to address a range of inquiries.

Available Shifts: 12-9pm or 7am-4pm

Key Responsibilities
  • Deliver exceptional customer service while guiding educational institutions through various implementation services using effective problem-solving skills.
  • Address basic to intermediate inquiries related to implementation and support, including:
    • General program questions.
    • Basic curriculum support.
    • Order status and purchasing inquiries.
    • School registration assistance.
    • Equipment and software questions.
    • Tier 1 IT support.
    • System navigation and site assistance.
    • Database and contact information updates.
    • Identify new opportunities for additional PLTW services.
  • Manage a high volume of customer inquiries via phone and email.
  • Collaborate with team members to resolve issues effectively.
  • Utilize a Customer Relationship Management (CRM) tool for tracking and accountability in high-volume processes.
  • Perform general administrative tasks and other related duties as assigned.
  • Meet performance targets for utilization, service levels, productivity, and quality.
  • Support colleagues with various projects and initiatives.
  • Recommend innovative methods and emerging trends for PLTW to enhance its offerings.
Qualifications
  • High School Diploma or equivalent.
Professional Skills
  • A customer-focused approach in all interactions.
  • Embrace diversity of thought, culture, and experience.
  • Prior customer service experience is essential.
  • Ability to quickly gain expertise in PLTW products, services, and systems.
  • Utilize various resources effectively to provide prompt responses to inquiries.
  • Strong attention to detail with excellent verbal and written communication skills.
  • Professional phone etiquette and proficiency in managing a multi-line phone system.
  • Ability to work independently and take initiative in self-directed training.
  • Proficient in Microsoft Office applications.
  • Thrive in a collaborative, team-oriented environment.
  • Accountable and consistently meet deadlines.
  • Commitment to continuous improvement and personal development.

  • Client Support Specialist

    2 weeks ago

    Indianapolis, Indiana, United States The Omni Family of Services Full time

    Position OverviewPosition Title: Client Support Specialist I FISBecome a Part of the Omni FamilyAre you interested in joining a team that enhances lives, empowers individuals, and fortifies communities?If you aspire to be a leader and a catalyst for change, your search ends here.Omni is in search of a trauma-informed, quality-focused professional to become a...

  • Client Support Specialist

    2 weeks ago

    Indianapolis, Indiana, United States BCForward Full time

    Job OverviewPosition: Client Support SpecialistContract Duration: 08 MonthsWork Arrangement: Fully RemoteWorking Hours: 40 Hours per WeekRole Summary:The Client Support Specialist is responsible for fostering a professional rapport with clients, primarily focusing on conducting comprehensive health assessments.Key Responsibilities:Engage with the Integrated...

  • Client Support Specialist

    2 weeks ago

    Indianapolis, Indiana, United States J&G Advance, dba A-1 Cash Advance Full time

    Job OverviewWe are looking for a Client Support Specialist to assist our customers in securing small loans to meet their immediate financial requirements.Key Responsibilities:Address customer inquiries effectivelyProvide detailed information regarding our offeringsDiagnose and resolve product-related issuesMaintain and update customer records following...

  • Advanced IT Support Specialist

    1 week ago

    Indianapolis, Indiana, United States MTP Client Full time

    Job OverviewThis position requires onsite presence with no options for remote work.Position Summary:This role involves direct interaction with clients as part of a dedicated Support Team, focusing on Tier 2 and Tier 3 desktop and IT system deployment and assistance.Ideal candidates will possess a strong commitment to surpassing client expectations, excellent...

  • Client Support Specialist II

    6 days ago

    Indianapolis, Indiana, United States First Commonwealth Bank Full time

    Job SummaryWe are seeking a highly skilled Treasury Management Client Support Specialist II to join our team at First Commonwealth Bank. As a key member of our Treasury Management team, you will be responsible for providing exceptional client support and service to our Treasury Management clients.Key ResponsibilitiesClient Onboarding and MaintenancePerform...

  • Treasury Management Client Support Specialist II

    6 days ago

    Indianapolis, Indiana, United States First Commonwealth Bank Full time

    Job SummaryWe are seeking a highly skilled Treasury Management Client Support Specialist II to join our team at First Commonwealth Bank. As a key member of our Treasury Management team, you will be responsible for providing exceptional client support and services to our Treasury Management clients.Key ResponsibilitiesClient Onboarding and MaintenancePerform...

  • Treasury Management Client Support Specialist

    2 weeks ago

    Indianapolis, Indiana, United States First Commonwealth Bank Full time

    Position OverviewThe Treasury Management Client Support Specialist plays a crucial role in assisting clients with their inquiries related to Treasury Management services. This position involves handling incoming service calls from existing and prospective clients, addressing questions about their accounts and services, and ensuring follow-up on client...

  • Travel Nurse RN

    1 week ago

    Indianapolis, Indiana, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse RN - Wound Care SpecialistHealthEcareers - Client is seeking a skilled Travel Nurse RN - Wound Care Specialist to join their team for a travel nursing assignment.About the JobThis is a 13-week travel nursing assignment with a 40-hour workweek. The ideal candidate will have 1 year of experience working as a full-time Registered Nurse...

  • Travel Nurse RN Labor and Delivery Specialist

    1 week ago

    Indianapolis, Indiana, United States HealthEcareers - Client Full time

    Job SummaryHealthEcareers - Client is seeking a skilled Travel Nurse RN Labor and Delivery Specialist to join their team. As a Travel Nurse RN Labor and Delivery Specialist, you will be responsible for providing high-quality patient care in a Labor and Delivery setting.Key ResponsibilitiesProvide direct patient care to Labor and Delivery patients, including...

  • Client Support Specialist

    2 weeks ago

    Indianapolis, Indiana, United States CHERISHING LIVES PERSONAL CARE SERV Full time

    Job OverviewPosition SummaryOversees the scheduling of staff to align with client requirements, ensuring adequate coverage during employee absences.Key ResponsibilitiesEngage with prospective clients and their families to discuss service options.Facilitate inquiries regarding services and conduct care assessments as necessary.Maintain continuous...

  • Travel Nurse RN Oncology Specialist

    3 days ago

    Indianapolis, Indiana, United States HealthEcareers - Client Full time

    Job SummaryHealthEcareers - Client is seeking a skilled Travel Nurse RN Oncology Specialist to join their team. As a Travel Nurse RN Oncology Specialist, you will be responsible for providing high-quality patient care in an oncology setting.Key ResponsibilitiesDeliver exceptional patient care and support to patients with various types of cancer.Collaborate...

  • Travel Nurse RN

    1 week ago

    Indianapolis, Indiana, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse RN - Telemetry SpecialistWe are seeking a skilled Travel Nurse RN - Telemetry Specialist to join our team at HealthEcareers - Client. As a Telemetry RN, you will be responsible for providing high-quality patient care in a fast-paced hospital setting.Job Summary:The Travel Nurse RN - Telemetry Specialist will be responsible...

  • Travel Nurse RN

    1 week ago

    Indianapolis, Indiana, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse RN - Telemetry SpecialistWe are seeking a skilled Travel Nurse RN - Telemetry Specialist to join our team at HealthEcareers - Client. As a Telemetry RN, you will be responsible for providing high-quality patient care in a fast-paced hospital setting.Job Summary:The Travel Nurse RN - Telemetry Specialist will be responsible...

  • Client Support Specialist

    1 week ago

    Indianapolis, Indiana, United States FYZICAL Therapy and Balance Centers Full time

    Job OverviewIf you are enthusiastic about assisting others and thrive in a customer-focused environment, FYZICAL Therapy and Balance Centers has an exciting opportunity for a Customer Service Representative. This role is essential to our operations, ensuring a seamless experience for our clients.As the initial point of contact for our valued clients, your...

  • Travel Nurse RN

    4 days ago

    Indianapolis, Indiana, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse RN - OB/GYN SpecialistHealthEcareers - Client is seeking a skilled Travel Nurse RN - OB/GYN Specialist to join their team in Indiana, Pennsylvania.Job Summary:We are looking for a highly motivated and experienced Travel Nurse RN - OB/GYN Specialist to provide high-quality patient care in a fast-paced OB/GYN setting. The ideal...

  • Client Support Specialist

    2 weeks ago

    Indianapolis, Indiana, United States Netfor, Inc. Full time

    Job OverviewNetfor, Inc.Delivering Excellence in Customer ExperienceNetfor is dedicated to providing exceptional customer support for business clients and technology users. Our customers reach out to us through various channels, including phone, email, and online chat, to receive top-tier service, help desk assistance, order management, and field...

  • Travel Nurse RN Specialist

    3 days ago

    Indianapolis, Indiana, United States HealthEcareers - Client Full time

    Job DetailsJob Title: Travel Nurse RN SpecialistJob Type: Travel NursingLocation: Indianapolis, IndianaJob Description:About the JobHealthEcareers - Client is seeking a skilled Travel Nurse RN Specialist to join their team in Indianapolis, Indiana. As a Travel Nurse RN Specialist, you will be responsible for providing high-quality patient care in a Medical...

  • Travel Nurse ICU Specialist

    1 week ago

    Indianapolis, Indiana, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse ICU SpecialistHealthEcareers - Client is seeking a skilled Travel Nurse ICU Specialist to join their team. As a Travel Nurse ICU Specialist, you will be responsible for providing high-quality patient care in an intensive care unit setting.Job Summary:We are seeking a dedicated and compassionate Travel Nurse ICU Specialist to work in a...

  • Client Support Specialist

    2 weeks ago

    Indianapolis, Indiana, United States POLARIS Laboratories Full time

    Job OverviewPurpose: The Customer Experience Team plays a crucial role in fostering and sustaining strong customer relationships. The primary objective is to provide outstanding service and training promptly to both internal and external clients while ensuring a high standard of quality.Customer Experience Technician, Level I:Engages with clients on behalf...

  • IT Support Specialist

    5 days ago

    Indianapolis, Indiana, United States Merge IT Full time

    Job Summary:Merge IT is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring that our clients' IT systems are running smoothly.Main Responsibilities:Provide technical support to clients via...