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Client Support Specialist

2 months ago

Indianapolis, Indiana, United States BCForward Full time
Job Overview

Position: Client Support Specialist

Contract Duration: 08 Months

Work Arrangement: Fully Remote

Working Hours: 40 Hours per Week

Role Summary:

The Client Support Specialist is responsible for fostering a professional rapport with clients, primarily focusing on conducting comprehensive health assessments.

Key Responsibilities:

  • Engage with the Integrated Care Coordination Team as necessary.
  • Facilitate logistics to support the objectives of care plans and interventions, addressing immediate client needs.
  • Confirm eligibility, prior enrollment history, demographics, and current health status of each client before outreach.
  • Conduct assessments by collecting information from clients, families, providers, and other relevant parties, as directed by the client or their authorized representative.
  • Assist in the formulation and execution of care plans, providing feedback to the Care Coordinator based on assessment results when required.
  • Support the delivery of health education, wellness resources, and coaching as appropriate.
  • Maintain accurate documentation in accordance with the protocols and guidelines of the Care Management program.
  • Approach each interaction with clients by considering their unique circumstances and how best to assist them, ensuring they feel informed, empowered, and supported.
  • Identify opportunities for process improvements to enhance the client experience and streamline assessment and follow-up procedures.
  • Perform additional duties as assigned.

Qualifications:

  • High School Diploma or General Education Diploma (GED) is mandatory.
  • A minimum of two (2) years of experience in volunteer or paid roles within community settings, particularly with at-risk populations, is preferred.

Skills and Competencies:

  • Proficient in Microsoft Office Suite, including Outlook, Word, and Excel.
  • Experience and sensitivity in working with diverse cultures.
  • Strong interpersonal skills.
  • Ability to work autonomously as well as collaboratively within a team.
  • Capable of identifying issues and opportunities and effectively communicating them to management.
  • Basic understanding of local, state, and federal healthcare regulations and company policies related to case management.
  • Exhibit compassion, support, and collaboration with clients and their families.
  • Self-driven and curious.
  • Comfortable asking relevant questions.
  • Able to thrive in a fast-paced environment.
  • Demonstrate and promote ethical conduct.
  • Build positive relationships with all stakeholders.
  • Aware of community and state support resources.
  • Organized, detail-oriented, and skilled in conflict resolution.
  • Maintain composure and professionalism during high-stress situations.
  • Uphold confidentiality and act in the best interest of the company.
  • Proven ability to show empathy and compassion for individuals.
  • Demonstrated success in improving processes for those served.

Benefits:

BCforward provides eligible employees with a comprehensive benefits package, including major medical, HSA, dental, vision, employer-sponsored life insurance, voluntary life insurance, short-term and long-term disability, and a 401k plan.

About BCforward:

Established in 1998, BCforward is a Black-owned firm dedicated to providing innovative solutions that support value capture and digital product delivery for organizations globally. With a headquarters in Indianapolis, IN, and an Offshore Development Center in Hyderabad, India, BCforward employs over 6,000 consultants who serve more than 225 clients worldwide.

BCforward is committed to harnessing human potential to help companies transform, accelerate, and scale. Our core values—People-Centric, Optimism, Excellence, Diversity, and Accountability—guide our professionals in achieving strategic goals for over 25 years. Our strong culture and clear values have positioned BCforward as a market leader and an exemplary workplace.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

For more information on how BCforward collects and utilizes personal information during the recruitment process, please refer to our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may request various categories of personal information, including identifiers, professional details, commercial information, educational background, and other relevant data. BCforward will only use this information to facilitate the recruitment process.

This job posting does not constitute an offer of employment. All applicants for positions in the United States must be legally authorized to work in the United States. Submitting intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered at-will, regardless of the anticipated assignment duration.