Client Support Specialist

1 week ago


Indianapolis, Indiana, United States FYZICAL Therapy and Balance Centers Full time
Job Overview

If you are enthusiastic about assisting others and thrive in a customer-focused environment, FYZICAL Therapy and Balance Centers has an exciting opportunity for a Customer Service Representative. This role is essential to our operations, ensuring a seamless experience for our clients.

As the initial point of contact for our valued clients, your position as a Customer Service Representative is vital to our daily functions. You will collaborate with a dedicated team committed to providing exceptional care and support to our patients, helping them return to their active lifestyles.

At FYZICAL, we are revolutionizing the physical therapy landscape by implementing innovative, personalized treatment strategies. As part of our organization, you will have access to numerous professional development opportunities and cutting-edge technology, enabling you to advance your career under the guidance of a supportive leader.

Key Responsibilities

  • Manage patient scheduling and appointments across multiple phone lines.
  • Collect and maintain new patient information and referral tracking.
  • Act as a liaison between patients and healthcare providers, providing necessary information.
  • Document and send reports to physicians while maintaining accurate logs.
  • Process payments and verify insurance details.
  • Handle incoming and outgoing mail, ensuring proper distribution.
  • Facilitate communication regarding patient scheduling and arrivals with the office manager and clinical staff.

Essential Qualifications

  • High school diploma or equivalent required.
  • Possession of a valid driver's license and reliable transportation.
  • Strong communication skills with the ability to multitask and pay attention to detail.
  • Positive demeanor, strong work ethic, and empathy towards patients.
  • Proficient in managing details and effective communication.


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