Digital Platform Tooling Analyst

4 weeks ago


Chicago, Illinois, United States HUB International Full time
About HUB International

HUB International is a global insurance and employee benefits broker that provides a wide range of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services.

We are a team of entrepreneurs who believe in empowering our clients and employees. We help businesses evaluate their risks and develop solutions tailored to their needs.

As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices.

We are seeking a Digital Platform Tooling Analyst to join our team in Chicago. This role will involve technical support ownership and strong partnership with Product Owners, Software Developers and Architects, QA, Product Designers, IT, Security and Infrastructure, Call Center operations, internal Business Partner Management, and PMO functions.

Job Overview

The Digital Platform Tooling Analyst will work with our Transactional Lines business through its exciting next phase of growth. This role will involve technical support ownership and strong partnership with Product Owners, Software Developers and Architects, QA, Product Designers, IT, Security and Infrastructure, Call Center operations, internal Business Partner Management, and PMO functions.

The successful candidate will bring expertise in being a part of a high-performing technical support team with a track record of success in supporting products that our customers love.

Key Responsibilities
  • Provide technical support to our customers (mainly through our internal ticketing system)
  • Track and document all customer support communication, escalations, and resolutions
  • Triage issues, perform and document root cause analysis, and implement possible solutions (either independently or by leveraging cross-functional internal resources)
  • Identify and recommend potential technical improvements (e.g. upgrades, designs, changes), and engineer possible solutions
  • Develop and maintain technical documentation, requirements, processes, and workplans
  • Design, configure, tune, test, and administer our tooling platforms, including monitoring and alerting, as well as other cloud-based support tools
  • Engage with our product management team and software engineers about issues with our Transactional Lines application platform
  • Engage with management regularly with reports on project status, activities, and achievements
Requirements
  • Minimum 5 years of experience in a technical support role within a software development organization
  • Knowledge of Azure and AWS cloud infrastructure
  • Knowledge of APIs and API calls
  • Knowledge of SQL querying
  • Ability to define goals and work independently towards them, as well as helping to define the goals for your team members
  • Strong analytical and problem-solving skills
  • Ability to read and understand code
  • Experience with Microsoft Office tools and SharePoint
  • Experience working with Python and Django is a plus
  • Experience with Dynatrace, Atlassian tools (Jira, Confluence, etc.), and Okta a plus
  • Experience with container technologies (e.g. Docker) is a plus
  • Experience with PowerBI and developing PowerBI reports is a plus
  • Knowledge of Google Cloud platforms is a plus
  • Insurance background is a plus
  • Demonstrated ability to collaborate and communicate proficiently (both verbally and in writing) with internal and external teams, across all layers of the organization, including virtual team members across multiple time zones
  • Desire to learn
Education and Qualifications
  • Required Experience: 5-7 years of relevant experience
  • Required Education: Bachelor's Degree (4-year degree) in technology or equivalent work experience
Travel Requirements

Up to 10%



  • Chicago, Illinois, United States HUB International Full time

    About UsHUB International is a global insurance and employee benefits broker that empowers its clients by protecting businesses and individuals in local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and...


  • Chicago, Illinois, United States HUB International Full time

    About the RoleWe are seeking a skilled Digital Platform Tooling Analyst to join our team at HUB International. As a key member of our Transactional Lines business, you will play a critical role in supporting the growth and development of our digital platform.Your primary responsibility will be to provide technical support and ownership for our digital...

  • Digital Analyst

    4 weeks ago


    Chicago, Illinois, United States American Medical Association Full time

    Job Title: Digital AnalystWe are seeking a highly skilled Digital Analyst to join our team at the American Medical Association. As a Digital Analyst, you will be responsible for measuring customer behavior, analyzing data, and providing insights to empower our team with an accurate view of customer experience on our digital products.Responsibilities:Reports,...


  • Chicago, Illinois, United States HUB International Full time

    About UsHUB International is a team of entrepreneurs who believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources...


  • Chicago, Illinois, United States Peapod Digital Labs Full time

    Job DescriptionAt Peapod Digital Labs, we're seeking a highly skilled Cloud Platform Engineer to join our team. As a key member of our engineering team, you will be responsible for designing, building, and managing cloud solutions using Azure services.Key Responsibilities:Design and implement cloud infrastructure using Azure Core ServicesDevelop and maintain...


  • Chicago, Illinois, United States HUB International Full time

    About HUB InternationalWe are a team of entrepreneurs who believe in protecting and supporting the aspirations of individuals, families, and businesses. Our mission is to help our clients evaluate their risks and develop solutions tailored to their needs.Our StructureWe have a unique structure that enables our teams to maintain their own regional culture...

  • Software Engineer

    4 weeks ago


    Chicago, Illinois, United States Caterpillar Full time

    About the RoleCaterpillar is seeking a talented Software Engineer to join our Cat Digital team. As a Software Engineer, you will contribute to the design, development, and deployment of Caterpillar's state-of-the-art digital platform. You will work on building a world-class platform to host a wide range of digital applications, collaborating with...


  • Chicago, Illinois, United States Northwestern Memorial Healthcare Full time

    At Northwestern Medicine, we are committed to delivering exceptional healthcare services to our patients and communities. As a Product Lead, Digital Platform, you will play a critical role in shaping the future of healthcare technology.The Product Lead, Digital Platform, reflects the mission, vision, and values of Northwestern Medicine, adheres to the...


  • Chicago, Illinois, United States Kepler Group Full time

    At Kepler Group, we're looking for a talented Digital Media Manager to join our Optimization & Innovation team. As a key member of our team, you'll be responsible for managing and guiding a team that uses data-driven insights, innovative best practices, and creativity to design, launch, and manage digital marketing campaigns from the ground up for a key B2B...


  • Chicago, Illinois, United States Spark Foundry Full time

    Job OverviewSpark Foundry is seeking a highly skilled Digital Media Analyst Manager to join our team. As a key member of our research and analytics team, you will be responsible for providing insights and data visualizations to support client and internal teams.The ideal candidate will have a strong background in digital media analytics, business...


  • Chicago, Illinois, United States Mondelez International Full time

    Job Title: Digital Solutions AnalystJob Summary:As a Digital Solutions Analyst at Mondelez International, you will play a crucial role in the MDLZ Corporate Finance team by replacing excel-based reporting with more dynamic, automated solutions that include data visualization capabilities suitable for executive and Board of Directors level...


  • Chicago, Illinois, United States Resolute Digital Full time

    Job Title: Digital Strategy Vice PresidentWeber Shandwick Chicago is seeking a dynamic and entrepreneurial Digital Strategy Vice President to join our team. This role requires an experienced digital and social leader who will build and guide core components of all social strategy workstreams and serve as a daily client contact. The VP of Digital Strategy...


  • Chicago, Illinois, United States Platform at Publicis Full time

    Campaign Manager Job DescriptionThe Campaign Manager is responsible for planning, executing, and managing programmatic media campaigns for agency clients. This role requires a strong understanding of digital media planning elements, bid management, and campaign optimization. The ideal candidate will have prior experience in bid management, campaign...


  • Chicago, Illinois, United States Kepler Group Full time

    At Kepler Group, we're committed to delivering personalized and productive relationships between brands and their consumers through engineered marketing.We act as clients' agency of record, in-house teams, or hybrids, harnessing data and technology across paid digital media and data-driven CRM channels.Our team is proud to have been recognized as one of the...


  • Chicago, Illinois, United States Kepler Group Full time

    At Kepler Group, we're looking for a skilled Digital Media Manager, B2B to join our Optimization & Innovation team. This exciting role involves managing and guiding a team that uses data-driven insights, innovative best practices, and creativity to design, launch, and manage digital marketing campaigns from the ground up for a key B2B Client Account.In this...


  • Chicago, Illinois, United States Spark Foundry Full time

    Job SummaryThe Manager, Connected Intelligence will provide strategic insights, data visualizations, and reporting for the client and internal teams at Spark Foundry. This role requires a unique blend of strategic and tactical skills, including an eye for numbers, intellectual curiosity, and proficiency in problem-solving. The ideal candidate will have a...


  • Chicago, Illinois, United States VML Full time

    About the RoleWe are seeking a highly motivated Senior Digital Media Analyst to join our team at VML. As a key member of our digital media team, you will be responsible for analyzing and optimizing digital media campaigns to drive business growth and improve client satisfaction.Key ResponsibilitiesAnalyze and interpret large data sets to identify trends and...


  • Chicago, Illinois, United States Peapod Digital Labs Full time

    Job DescriptionWe are seeking a skilled User Experience Designer to join our team at Peapod Digital Labs. As a key member of our Experience Design team, you will be responsible for creating innovative and user-centered designs for our online grocery platform.Key ResponsibilitiesDevelop wireframes, flows, high-fidelity comps, and front-end annotations to...


  • Chicago, Illinois, United States Tredence Inc. Full time

    About TredenceTredence is a global analytics services and solutions company that focuses on delivering insights into actions by combining its strengths in business analytics, data science, and software engineering. The company serves clients across industries, including the US, Canada, Europe, and SE Asia, and has a strong presence in the San Francisco Bay...

  • Senior Data Analyst

    4 weeks ago


    Chicago, Illinois, United States United Airlines Full time

    Job OverviewUnited Airlines is seeking a highly skilled Senior Data Analyst to join our Digital Technology team. As a key member of our team, you will be responsible for developing and maintaining solid relationships with key collaborators across Digital Channels, Personalization, and Loyalty technology teams.The ideal candidate will have a passion for data,...