Senior Data Analyst

8 hours ago


Chicago, Illinois, United States United Airlines Full time
Job Overview

United Airlines is seeking a highly skilled Senior Data Analyst to join our Digital Technology team. As a key member of our team, you will be responsible for developing and maintaining solid relationships with key collaborators across Digital Channels, Personalization, and Loyalty technology teams.

The ideal candidate will have a passion for data, analytics, and program execution, with the ability to assess the big picture and focus on process improvement. You will be responsible for interpreting data gathered from various sources, identifying patterns and trends, and turning them into actionable insights that improve Operational Excellence (OX).

This role requires a strong communicator with the ability to craft a vision, inspire the team towards that vision, and provide support to achieve it. You will be working closely with developers, platform teams, business analysts, user experience, and leadership to influence change based on data.

The team will partner with the Digital Operations Center (DOC) on operational metrics. The ideal candidate will have a good understanding of the business, as well as experience with data visualization tools, such as PowerBI, Tibco Spotfire, etc.

Responsibilities
  • Develop and maintain solid relationships with key collaborators across Digital Channels, Personalization, and Loyalty technology teams.
  • Interpret data gathered from various sources, identify patterns and trends, and turn them into actionable insights that improve Operational Excellence (OX).
  • Communicate effectively with developers, platform teams, business analysts, user experience, and leadership to influence change based on data.
  • Partner with the Digital Operations Center (DOC) on operational metrics.
  • Develop and maintain dashboards and reporting products to support Digital Channels, Personalization, and Loyalty leadership.
Requirements
  • Bachelor's degree in Engineering, Data Science, or a related field.
  • 5+ years of experience in data analysis, business intelligence, analytics, and data engineering, with 3+ years in a Fortune 500 company.
  • 3+ years of experience in ecommerce platform improvement.
  • Experience putting together presentations for collaborators and leaders and interacting with all levels of management.
  • Demonstrable ability to craft a vision, inspire the team towards that vision, and provide support to achieve it.
  • Extensive experience in BI dash boarding (e.g. PowerBI, Tibco Spotfire, etc...) to produce meaningful, elegant dashboards.
  • Advanced Excel knowledge.
  • Experience analyzing ecommerce platforms for Web, Mobile App, Loyalty, and demonstrated experience in handling massive data sets and relational databases (SQL and Non-SQL).
  • Ability to study/understand business needs, design data/technology metrics that connect business processes with quantifiable platform outcomes, and understand critical metric / Goal Settings.
  • Advanced level SQL skills.
  • Strong problem-solving skills, using data to tackle problems.
  • Outstanding writing, communication, and presentation skills.
  • Must be legally authorized to work in the United States for any employer without sponsorship.

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