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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Fulfillment Associate. In this role, you will be responsible for delivering exceptional customer experiences by ensuring accurate transactions and orders, meeting customer needs, and building loyalty through positive interactions.
Key Responsibilities- Create a positive customer experience by ensuring accurate transactions and/or orders.
- Meet customers' needs, solve problems independently, and recognize when to escalate to a manager.
- Build loyalty by ensuring a positive customer journey during the IKEA shopping experience.
- Build emotional connections through meaningful and empathetic interactions with customers.
- Provide customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO).
- Provide the customer with a simple and smooth returns and exchange experience, while collecting high-quality data for follow-up when scheduled in returns.
As a Customer Fulfillment Associate, you will enjoy a range of benefits, including:
- Generous paid time off, holiday, and sick time.
- WiselyPay - get earned wages up to two days early.
- Paid parental leave (up to 16 weeks).
- KinderCare tuition discount.
- Retirement and bonus plans.
- Co-worker discount, meal deal, and referral bonus.
- Pet insurance program.
- Education assistance and learning programs.
- Safety shoe reimbursement.
- 24/7 telehealth visits.
- Dental and vision plans.
- Medical and Rx plans (must work min. 20 hrs/wk).
To be successful in this role, you will need:
- 1 year sales or customer service experience preferred.
- High School Diploma or equivalent.
