PSAP Customer Service Liaison
24 hours ago
We are seeking a highly skilled PSAP Customer Service Liaison to join our team at Comtech Telecommunications. The successful candidate will serve as the primary point of contact between our organization and public safety answering points (PSAPs), providing exceptional customer service and support.
Key Responsibilities- Develop and maintain relationships with PSAP administrators and personnel to ensure seamless communication and collaboration.
- Provide technical guidance and support to PSAPs on Next Generation 911 (NG911) services and related technologies.
- Conduct quarterly service review meetings with PSAPs to discuss ongoing issues and identify areas for improvement.
- Collaborate with internal teams to resolve customer complaints and issues in a timely and professional manner.
- Participate in Change Control Board (CCB) meetings to represent PSAP interests and identify potential impacts.
- Perform on-site customer satisfaction surveys to gather feedback and identify opportunities for improvement.
- Experience working within a PSAP, preferably in Massachusetts.
- Strong interpersonal and communication skills, with the ability to effectively interact with diverse stakeholders.
- Advanced technical knowledge of NG911 services and related technologies.
- Ability to analyze data and identify trends to inform business decisions.
- Strong problem-solving skills, with the ability to think critically and creatively.
Comtech Telecommunications is an equal opportunity employer, committed to providing a diverse and inclusive work environment. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.
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PSAP Customer Service Liaison
1 hour ago
Stoughton, Massachusetts, United States Comtech Telecom Full time{"Job Title": "PSAP Customer Service Liaison", "Job Overview": "The PSAP Customer Service Liaison is a critical role that requires strong interpersonal skills, advanced written and verbal communication skills, and the ability to coordinate cross-functional work teams toward task completion.", "Responsibilities": "\t\u2022 Create and maintain a schedule and...
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PSAP Customer Support Coordinator
2 weeks ago
Stoughton, Massachusetts, United States COMTECH TELECOMMUNICATIONS Full timeJob OverviewPosition Title: PSAP Customer Support CoordinatorDepartment: Terrestrial & Wireless, Engineering & OperationsReports To: Vice President, Infrastructure Engineering & OperationsSalary Range: $78,600 - $86,600Location: RemoteObjective:The Commonwealth of Massachusetts has engaged NextGen Communications, Inc. to oversee the management and operation...
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Regional Liaison Coordinator
5 days ago
Stoughton, Massachusetts, United States Tempus Unlimited Inc. Full timeJob SummaryTempus Unlimited Inc. is seeking a highly skilled Regional Liaison to join our team. As a Regional Liaison, you will serve as a key point of contact for consumers, participants, and caregivers, providing support and assistance with inquiries and issues related to our programs and services.Key ResponsibilitiesProvide exceptional customer service...
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Regional Liaison Coordinator
2 days ago
Stoughton, Massachusetts, United States Tempus Unlimited Inc. Full timeJob SummaryTempus Unlimited Inc. is seeking a highly skilled and dedicated Regional Liaison Coordinator to join our team. As a key member of our organization, you will play a vital role in supporting our community-based services and empowering individuals with disabilities to live independently.Key ResponsibilitiesAct as a liaison between consumers,...
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Regional Community Liaison
2 weeks ago
Stoughton, Massachusetts, United States Tempus Unlimited Inc. Full timePosition Title: Regional Liaison Company: Tempus Unlimited, Inc. Description: Tempus Unlimited, Inc. is a nonprofit organization dedicated to delivering community-oriented services aimed at empowering individuals with disabilities to achieve independence in a supportive environment. Our mission promotes the integration of individuals with disabilities...
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Regional Community Liaison
2 weeks ago
Stoughton, Massachusetts, United States Tempus Unlimited Inc. Full timePosition Title: Regional Liaison Organization: Tempus Unlimited, Inc. Description: Tempus Unlimited, Inc. is a nonprofit entity dedicated to providing community-centered services aimed at empowering individuals with disabilities to achieve independence in the least restrictive settings. Through its various initiatives, the organization promotes the...
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Customer Service Representative
1 week ago
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Customer Experience Associate
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Billing and Customer Support Specialist
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Customer Support and Order Management Specialist
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Drain Service Specialist
4 days ago
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Pharmacy Service Associate
6 hours ago
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Plumbing Service Technician
3 days ago
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Food Service Supervisor
4 hours ago
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Goodyear Fleet Service Representative
6 hours ago
Stoughton, Massachusetts, United States Goodyear Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Commercial Tire Delivery Specialist to join our team at Goodyear. As a key member of our fleet service team, you will be responsible for delivering exceptional customer service and ensuring the timely and safe transportation of commercial tires and products.Key ResponsibilitiesTire Delivery and...
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Deli Food Service Professional
1 week ago
Stoughton, Massachusetts, United States Global Partners Full timeJob Description:Global Partners LP is a leading independent owner, supplier, and operator of gasoline stations and convenience stores in the Northeast. Our company is comprised of multiple brands, including Alltown, Mr. Mike's XtraMart, On the Run, and Fast Freddie's.We are seeking a highly motivated and customer-focused Food Service Associate to join our...
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Commercial Tire Service Technician
6 days ago
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Food Service Supervisor
1 week ago
Stoughton, Massachusetts, United States Global Partners Full timeJob Title: Food Service SupervisorCompany: Global PartnersJob Type: Full-timeCategory: Retail StoreJob Summary:We are seeking a highly motivated and experienced Food Service Supervisor to join our team at Global Partners. As a Food Service Supervisor, you will be responsible for directing and supervising all activities of the deli/food service department and...
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Drain Service Technician
1 week ago
Stoughton, Massachusetts, United States Roto-Rooter Full timeAbout the RoleRoto-Rooter is seeking a skilled Drain Service Technician to join our team. As a key member of our operations, you will be responsible for providing top-notch service to our customers, ensuring their satisfaction and loyalty.Key ResponsibilitiesDiagnose and Resolve Drainage Issues: Inspect drains and sewer lines to identify problems and clear...
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Drain Service Technician
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