PSAP Customer Service Liaison

24 hours ago


Stoughton, Massachusetts, United States COMTECH TELECOMMUNICATIONS Full time
Job Summary

We are seeking a highly skilled PSAP Customer Service Liaison to join our team at Comtech Telecommunications. The successful candidate will serve as the primary point of contact between our organization and public safety answering points (PSAPs), providing exceptional customer service and support.

Key Responsibilities
  • Develop and maintain relationships with PSAP administrators and personnel to ensure seamless communication and collaboration.
  • Provide technical guidance and support to PSAPs on Next Generation 911 (NG911) services and related technologies.
  • Conduct quarterly service review meetings with PSAPs to discuss ongoing issues and identify areas for improvement.
  • Collaborate with internal teams to resolve customer complaints and issues in a timely and professional manner.
  • Participate in Change Control Board (CCB) meetings to represent PSAP interests and identify potential impacts.
  • Perform on-site customer satisfaction surveys to gather feedback and identify opportunities for improvement.
Requirements
  • Experience working within a PSAP, preferably in Massachusetts.
  • Strong interpersonal and communication skills, with the ability to effectively interact with diverse stakeholders.
  • Advanced technical knowledge of NG911 services and related technologies.
  • Ability to analyze data and identify trends to inform business decisions.
  • Strong problem-solving skills, with the ability to think critically and creatively.
What We Offer

Comtech Telecommunications is an equal opportunity employer, committed to providing a diverse and inclusive work environment. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.



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