Client Service Representative with Animal Expertise

3 weeks ago


Stoughton, Massachusetts, United States VCA Animal Hospitals Full time
About the Role

We are seeking a highly skilled Client Service Representative with experience in the animal field to join our team at VCA Animal Hospitals. As a key member of our team, you will play a vital role in delivering exceptional service to our clients and their pets.

Key Responsibilities
  • Provide exceptional customer service, including greeting visitors, answering telephones, and assisting clients with their pets' needs.
  • Schedule and confirm appointments, ensuring seamless communication with clients and staff.
  • Make outbound calls for follow-ups and engage with prospective clients to build relationships.
  • Present and explain fees, process payments, and recommend products and services to meet clients' needs.
  • Manage medical records, charts, reports, and correspondence, maintaining confidentiality and accuracy.
  • Ensure the hospital is clean and well-maintained, adhering to high standards of animal welfare and safety.
What We Offer

We provide a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more. Our commitment to excellence and animal welfare is reflected in our mission statement: 'Your pet's health is our top priority, and excellent service is our goal.'

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please visit our career page at vcacareers.com.



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