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Client Service Representative with Animal Care Expertise

1 month ago

Stoughton, Massachusetts, United States VCA Animal Hospitals Full time

We are seeking a highly skilled Client Service Representative with a passion for animal care to join our team at VCA Animal Hospitals.

Key Responsibilities:
  • Customer Service: Provide exceptional customer service to pet owners, including greeting visitors, answering telephones, and assisting with their pets' needs.
  • Scheduling and Follow-ups: Schedule and confirm appointments, place outbound calls for follow-ups, and reach out to prospective clients.
  • Financial Transactions: Present and explain fees, process payments, and recommend products and services.
  • Product and Service Knowledge: Educate clients on general animal husbandry and non-medical pet care, including heartworm prevention, housebreaking, and flea & tick control.
  • Medical Records and Hospital Maintenance: Manage medical records, charts, reports, and correspondence, and ensure the hospital is neat and clean at all times.

Benefits: We offer competitive compensation, a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more.

The information in this position description indicates the general nature and level of work to be performed. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change.

We are proud to be an Equal Opportunity Employer - Veterans / Disabled.