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Technical Support Specialist

2 months ago

Las Vegas, Nevada, United States MS Shift, Inc. Full time
Technical Support Specialist

MS Shift, Inc. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our high-end clients, troubleshooting technical issues, and ensuring the reliability and security of our systems.

Key Responsibilities:

  • Deliver exceptional customer service and technical support to clients
  • Install, implement, maintain, troubleshoot, and repair software and hardware
  • Process and record transactions using our internal ticketing system
  • Escalate deeper technical issues to supervisors as required
  • Offer alternative solutions to retain system functionality
  • Follow up with customers and make scheduled call backs
  • Ensure systems reliability, integrity, and security
  • Stay current with product information, changes, and updates

Qualifications:

  • Bachelor's degree in Computer Science or related field
  • Attention to detail, excellent verbal and written communication skills
  • 2+ years of experience in Tech Support
  • Professional experience in providing technical support to non-technical end users
  • Experience supporting mission-critical systems by phone
  • Helpful, friendly, and patient attitude with a strong desire to learn
  • Excellent problem-solving, time management, and interpersonal skills
  • Interest in developing a training curriculum and leading classroom trainings
  • Focused, flexible, and works well under pressure

MS Shift, Inc. is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.