Gaming Systems and Technical Support Specialist
4 days ago
The Gaming Systems and Technical Support Specialist will be responsible for installing, maintaining, and supporting the Konami Synkros system for the slot route and multiple casinos.
Key Responsibilities:
- Resolve customer issues through phone, network, and on-site support
- Install and test systems at new and existing locations
- Maintain accurate inventory records of installed software
- Manage software and procedures for upgrades
- Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule
- Analyze and make recommendations for hardware and software standardization
- Create user accounts and manage access control based on company policies
- Terminate and test network cabling
Requirements:
- Previous experience with desktop hardware, slot accounting/player tracking, and network connectivity is a plus
- Strong customer service and interpersonal communication skills
- Strong systems troubleshooting skills required
- Excellent analytical, organizational, and administrative skills
- Proficient computer skills
Work Environment:
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift up to 50 pounds at times
- Must be able to access and navigate each department at the organization's facilities with reliable transportation
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