Customer Service Team Leader

1 week ago


Placerville, California, United States GOCO Consulting Full time
Dynamic Leadership Role in Customer Service at GOCO Consulting

$40 per hour

Are you an experienced leader with a passion for customer service? This position may be the ideal fit for you.

GOCO Consulting is on the lookout for dedicated individuals to take on the role of Customer Service Team Leaders (CSTLs) to manage Community Resource Centers (CRCs) during power outages within a designated area. Successful candidates will be included in an Eligible to Work List, with most assignments occurring during peak seasons of adverse weather.

**CRCs function as secure locations for communities during power interruptions, providing essential services and vital information.

Key Responsibilities:

  • Overseeing Customer Service Support personnel and working closely with Security, Equipment, and Traffic teams
  • Establishing sites with necessary tools and materials
  • Generating comprehensive shift reports
  • Managing stock and ensuring sufficient resources are available
  • Upholding safety measures for all staff and visitors
  • Tackling on-site challenges and compiling incident documentation
  • Facilitating seamless transitions between shifts

Qualifications:

  • Minimum age of 18 with a High School diploma or GED
  • 2+ years of supervisory experience in a customer service environment
  • Skilled in tracking, communication, and reporting via digital devices
  • Reliable transportation access
  • Ability to manage conflicts with professionalism
  • Capacity to adhere to and enforce guidelines and policies
  • Flexible availability, including evenings and weekends
  • Physical capability to lift up to 25 pounds
  • Preparedness to report to work on short notice

Preferred Skills:

  • Willingness to travel within a broader radius
  • Fluency in languages such as Spanish, Mandarin, Cantonese, Korean, ASL, Vietnamese, or Tagalog is a plus

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