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Member Experience Representative

2 months ago


Placerville, California, United States AAA Northern California, Nevada & Utah Full time

Job Summary:

We are seeking a highly motivated and customer-focused Member Experience Associate to join our team at AAA Northern California, Nevada & Utah. As a Member Experience Associate, you will be responsible for delivering exceptional service and value to our members through genuine care, personal service, and meeting their needs and expectations.

Key Responsibilities:

  • Perform fundamental customer interactions that include member services and product sales
  • Be knowledgeable and proficient with AAA products and services, and adhere to branch operations in accordance with standard operating procedures and compliance
  • Promote AAA products and services to members to achieve individual and branch goals and reinforce the value of AAA Membership
  • Understand and anticipate member needs, identify and recommend relevant solutions from AAA to satisfy unmet needs
  • Work collaboratively with team members to achieve business objectives and provide exceptional service to members

Requirements:

  • High School Diploma/GED
  • 1-3 years of work experience with a preference for sales or customer service-focused positions
  • Active CA P&C License required
  • Drive for Results - Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement
  • Communicate Effectively - Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message
  • Teamwork - Develop quality relationships with peers, leaders, and internal partners; while supporting communal focus and collaboration of Members First

Preferred Qualifications:

  • Experience working with sales and service standards and goals or thresholds

Work Environment/Physical Requirements:

This is primarily an office job. Physical requirements include standing, sitting, bending, and lifting (up to 15 pounds). Approximately 98% of time is spent using a video display terminal. Works in a variety of office environments where standing, walking, or sitting at a desk, table, or computer workstation for extending periods of time may be required. Approximately 50-80 percent of time spent on the job involves working on a personal computer.