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Member Experience Representative
2 months ago
Job Summary:
We are seeking a highly motivated and customer-focused Member Experience Associate to join our team at AAA Northern California, Nevada & Utah. As a Member Experience Associate, you will be responsible for delivering exceptional service and value to our members through genuine care, personal service, and meeting their needs and expectations.
Key Responsibilities:
- Perform fundamental customer interactions that include member services and product sales
- Be knowledgeable and proficient with AAA products and services, and adhere to branch operations in accordance with standard operating procedures and compliance
- Promote AAA products and services to members to achieve individual and branch goals and reinforce the value of AAA Membership
- Understand and anticipate member needs, identify and recommend relevant solutions from AAA to satisfy unmet needs
- Work collaboratively with team members to achieve business objectives and provide exceptional service to members
Requirements:
- High School Diploma/GED
- 1-3 years of work experience with a preference for sales or customer service-focused positions
- Active CA P&C License required
- Drive for Results - Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement
- Communicate Effectively - Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message
- Teamwork - Develop quality relationships with peers, leaders, and internal partners; while supporting communal focus and collaboration of Members First
Preferred Qualifications:
- Experience working with sales and service standards and goals or thresholds
Work Environment/Physical Requirements:
This is primarily an office job. Physical requirements include standing, sitting, bending, and lifting (up to 15 pounds). Approximately 98% of time is spent using a video display terminal. Works in a variety of office environments where standing, walking, or sitting at a desk, table, or computer workstation for extending periods of time may be required. Approximately 50-80 percent of time spent on the job involves working on a personal computer.