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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Member Experience Associate to join our team at AAA Northern California, Nevada & Utah. As a key member of our branch team, you will be responsible for delivering exceptional service and value to our members through genuine care, personal service, and meeting their needs and expectations.
Key Responsibilities- Member Service and Sales: Perform fundamental customer interactions that include member services and product sales, including knowledge of AAA products and services, and adherence to branch operations in accordance with standard operating procedures and compliance.
- Product Knowledge and Promotion: Promote AAA products and services to members to achieve individual and branch goals, and reinforce the value of AAA Membership. Understand and anticipate member needs, identify and recommend relevant solutions from AAA to satisfy unmet needs.
- Technical Skills: Must be proficient with multiple computer systems and applications, and have strong knowledge of all AAA products, services, and operations.
- Education and Experience: High School Diploma/GED, 1-3 years of work experience with a preference for sales or customer service-focused positions, including work in sales, hospitality, insurance, retail, service industry, call centers, or fast-paced office environments.
- Licenses and Certifications: Active CA P&C License required.
- Skills and Abilities: Strong customer service orientation, active listening skills, ability to become an expert on multiple product lines, and ability to work in a fast-paced environment.
This is primarily an office job, with physical requirements including standing, sitting, bending, and lifting (up to 15 pounds). Approximately 98% of time is spent using a video display terminal. Works in a variety of office environments where standing, walking, or sitting at a desk, table, or computer workstation for extended periods of time may be required.
This role is subject to an incentive plan that includes commissions and/or piece rate bonuses. We expect most employees to earn between $270 - $3,500 annually in incentives, contingent on performance.
