Beverage Specialist

1 week ago


Lake Mary, Florida, United States Fortnum & Mason Full time
Job Description

**About the Role**

We are seeking an experienced Mixologist to join our team at Fortnum & Mason's Heathrow Terminal 5 location. As a key member of our bar team, you will be responsible for delivering exceptional customer service and creating an unforgettable experience for our guests.

Key Responsibilities:

  • Work collaboratively with the team to ensure seamless service delivery
  • Develop and maintain in-depth knowledge of our wine cellar, cocktail menu, and other specialty beverages
  • Continuously improve and expand knowledge of wines, spirits, cocktails, and beverages, including recommended pairings
  • Identify opportunities for growth and improvement, and implement changes to enhance the customer experience
  • Provide exceptional customer service, meeting or exceeding targets
  • Maintain a clean, organized, and well-stocked bar area, ensuring it is always ready for service
  • Create and deliver an extraordinary customer experience, meeting all set targets
  • Demonstrate thorough product knowledge of wines, spirits, and beverages

Requirements:

  • Demonstrate a genuine passion for our brand, menus, and restaurant service
  • Develop and maintain in-depth knowledge of wines, spirits, cocktails, and beverages, including recommended pairings
  • Create and deliver an extraordinary customer experience, meeting all set targets
  • Ability to multitask, prioritize, and manage time effectively
  • Strong interpersonal and communication skills
  • Ability to think quickly and rationally in fast-paced situations
  • Lead by example, consistently demonstrating our company values

About Us:

Fortnum & Mason is committed to fostering a culture of inclusivity, respect, and diversity. We believe in recognizing and celebrating individual differences, creating a truly inclusive environment where everyone can thrive.

We are proud to have been recognized for our outstanding contributions to various industries, including Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service, and Local Community Awards.


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