Cocktail Specialist

1 week ago


Lake Mary, Florida, United States Fortnum & Mason Full time
Position Overview

Located within the bustling atmosphere of Terminal 5 at Heathrow Airport, our T5 Bar offers a unique opportunity for an experienced Bartender to join a dynamic team. This venue serves as a sophisticated pre-flight retreat, renowned for its exceptional dining and cocktail experiences.

Role Responsibilities:
  • Collaborate with colleagues to ensure efficient Bar operations.
  • Maintain comprehensive knowledge of the Wine Cellar, Cocktail offerings, and specialty beverages.
  • Engage in continuous learning about wines, spirits, cocktails, and their ideal pairings.
  • Identify opportunities for enhancing service delivery.
  • Provide outstanding customer service consistently.
  • Keep all Bar areas clean, organized, well-stocked, and ready for service.
  • Deliver an exceptional customer experience, achieving set performance targets.
  • Exhibit in-depth product knowledge of all beverages served.
Qualifications:
  • Possess a genuine passion for the brand, menu offerings, and service excellence.
  • Demonstrate a commitment to ongoing professional development in beverage knowledge.
  • Ability to create memorable customer experiences while meeting performance goals.
  • Strong multitasking, prioritization, and time management skills.
  • Excellent interpersonal and communication abilities.
  • Capability to respond effectively to changing situations.
  • Lead by example in all aspects of service.

At Fortnum & Mason, we are dedicated to fostering your career growth and recognizing your talents. We celebrate diversity and inclusivity, ensuring a welcoming environment for all individuals.
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