Account Resolution Specialist I

1 week ago


Hinesville, Georgia, United States GreenState Credit Union Full time
About the Role

As a key member of the GreenState Credit Union team, you will play a critical role in resolving delinquent and overdrawn accounts through effective communication and problem-solving skills. You will work closely with members to understand the reasons behind their account status and develop a plan to bring their accounts back to good standing.

Key Responsibilities
  • Adhere to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision.
  • Demonstrate a positive member service focus at all times, greeting members and guests with a smile and eye contact.
  • Develop and maintain positive working relationships with coworkers and members.
  • Ensure confidentiality of member information.
  • Support a diverse and inclusive work environment.
  • Contact and confer with members to determine the reason for delinquency and/or overdrawn status.
  • Initiate workflows for appropriate action for those accounts that cannot be contacted or for which satisfactory arrangements cannot be made.
  • Maintain and update member records, recording all communications and collection activity.
  • Follow-up on early stage past due mortgages, loans, credit cards, and overdrawn accounts.
  • Perform skip-tracing duties as required and directed.
  • Take check net payments over the phone and process transactions.
  • Initiate workflow for review of modification, TDR, workout, deferment requests.
  • Make collection contacts to delinquent accounts and perform tasks to aid in collection.
  • Refer members to financial counseling resources when necessary.
  • Cross-sell Credit Union products and services when appropriate.
  • Participate in community service organizations and/or credit union-sponsored events.
Requirements
  • One year of similar or related working experience.
  • High School Diploma or GED.
  • Ability to work independently and as part of a team.
  • Strong interpersonal and persuasive skills.
  • Ability to prioritize assignments and organize work efficiently.
  • Ability to communicate thoughts and ideas in a clear and concise manner.
  • Ability to handle multiple tasks in a fast-paced and changing environment.
  • Accuracy and attention to detail required.
  • Ability to operate related computer applications and office equipment.
  • Must be bondable.

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