Clinical Scheduling Specialist
7 days ago
We are seeking a highly organized and detail-oriented Patient Care Coordinator to join our team at Amedisys. As a Patient Care Coordinator, you will play a critical role in ensuring the smooth operation of our healthcare services.
Key Responsibilities- Scheduling and Coordination: Ensure timely scheduling of patient visits, including Oasis visits, and coordinate with field staff, patients, and Clinical Managers to maximize care center capacity and utilization guidelines.
- Weekly Scheduling: Prepare weekly clinician schedules and review daily or more frequently to determine capacity opportunities and ensure productivity standards are being met.
- Geographic Optimization: Ensure clinicians are assigned and scheduled in the most efficient geography, maximizing clinician efficiency, utilizing the lowest possible discipline, matching skill with required care, and optimizing clinician capacity.
- Missed Visits: Ensure missed visits are scheduled by the end of the current week or referred to the Clinical Manager for resolution.
- Communication: Manage calls from patients and field staff related to scheduling issues and refer clinical and performance-related issues to the Clinical Manager.
- Hospitalized Patients: Monitor hospitalized patients, communicate, and ensure the team follows up as necessary.
- Schedule Management: Complete requested schedules ensuring all orders and services (e.g., lab draw, supervisory visits, add-on visits or disciplines, etc.) are included as required.
- Collaboration: Support Clinical Managers and work collaboratively to ensure timely communication with patients, clinicians, referral sources, BD team, and other office personnel.
- Reporting and Workflow: Run all applicable reports and respond to workflow, taking appropriate actions.
- Patient Transfer: Assist with internal or external transfer of patients between care centers and/or Hospice services.
- Supply Management: May be responsible for maintaining supply closets with routine supplies, ensuring supplies are within expiration dates and packaged appropriately, and serving as a liaison with the field for patient supply needs.
- Referral and Intake: In the absence of an Intake Coordinator, may be responsible for the referral and intake process within the care center.
- Verbal Orders: If a licensed clinician, may obtain verbal orders for patients and document as applicable.
- Licensure: Current, unencumbered license to practice as a Licensed Practical Nurse/Licensed Vocational Nurse or Registered Nurse specific to that state the employee is assigned to work by the company.
- Education: High School diploma or GED equivalent.
- Experience: One (1+) year of administrative experience in a healthcare environment.
- Scheduling Experience: One (1+) year of scheduling experience in a healthcare environment.
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