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MAC Specialist I
2 months ago
We are seeking a highly skilled and customer-focused MAC Specialist I to join our team at GreenState Credit Union. As a MAC Specialist I, you will be responsible for providing exceptional member service in an incoming and outgoing internet and telephone environment.
Key Responsibilities- Provide quality, responsive, and professional member service in a fast-paced environment.
- Assist members and potential members with telephone inquiries, resolve problems, and refer complex issues to supervisors.
- Support a sales culture in the department and achieve individual and departmental goals.
- Educate members on all Credit Union products and services.
- Meet or exceed established department goals in service level, sales points, productivity, and other metrics.
- High school diploma or equivalent and one to three years of experience in a communication center and/or financial institution.
- Ability to prioritize and work efficiently in a fast-paced environment.
- Proficiency with related computer applications, spreadsheets, word processing, and database applications.
- Must be bondable.
- Multi-tasking ability, accuracy, and attention to detail.
- Thorough knowledge of deposit products and regulations.
- Ability to develop and maintain effective working relationships with co-workers.
GreenState Credit Union offers a competitive hourly rate of $31.72, a progressive benefits package, and a positive work environment that values diversity and inclusion.
