Executive Director of Wellness

7 days ago


ChampssurYonne, Bourgogne-Franche-Comté, United States The NOW Massage Full time
Job Title: Executive Director of Wellness

The NOW Massage is seeking a highly skilled and experienced Executive Director of Wellness to lead our team in delivering exceptional customer experiences. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our boutique, ensuring seamless delivery of our services, and driving business growth.

Key Responsibilities:
  • Lead and mentor a team of Experience Guides, Massage Therapists, and Management staff to deliver exceptional customer experiences.
  • Oversee the operations of the boutique, ensuring compliance with budget and financial goals.
  • Develop and implement strategies to drive business growth, improve customer satisfaction, and increase revenue.
  • Collaborate with the Leadership Team to identify areas for improvement and implement changes to enhance the customer experience.
  • Monitor and analyze customer feedback, secret shop reports, and other data to identify areas for improvement.
Requirements:
  • Proven experience in a leadership role, with a strong track record of delivering exceptional customer experiences.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work in a fast-paced environment, with a high level of attention to detail and organizational skills.
  • Strong knowledge of customer service principles and practices.
  • Ability to work collaboratively with a team to achieve business objectives.

The NOW Massage is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees.


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