Healthcare Client Manager

7 days ago


Birmingham, Alabama, United States Dallas Healthcare Consultants Full time
Job Description

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to join our team at Dallas Healthcare Consultants. As a key member of our organization, you will be responsible for managing a portfolio of current and prospective clients, primarily focusing on remote patient care programs.

Key Responsibilities:

  • Client Management: Serve as the primary point of contact for assigned accounts, ensuring clients derive value throughout their journey.
  • Liaison and Collaboration: Act as a liaison within the company, working with various teams to resolve issues and deliver value to clients.
  • Implementation and Project Management: Assist in creating implementation plans and managing projects, ensuring they stay on schedule.
  • Onboarding and Launch: Lead the onboarding process, setting up new clients for successful remote patient care program launches.
  • Client Satisfaction and Feedback: Assess client satisfaction through regular reporting and conversations.
  • Strategic Visits and Reviews: Conduct regular client business reviews and strategic visits, adapting to the evolving needs of each client.
  • Client Advocacy and Relationship Building: Advocate for client needs while building strong relationships with cross-functional teams.
  • Communication and Reporting: Provide timely client feedback to internal stakeholders and drive actionable insights.
  • Decision-Making and Risk Management: Make sound decisions to address client issues, balancing client needs with business goals.
  • Process Execution and Improvement: Prioritize client requests and execute processes to ensure a strong customer experience.
  • Workflow Streamlining and Scalability: Partner with stakeholders to streamline workflows, ensuring efficient and scalable solutions.
  • Risk Prevention and Mitigation: Manage risk to prevent launch delays and minimize downstream impacts.
  • Documentation and Progress Updates: Maintain comprehensive project documentation, including plans and workflows.
  • Stakeholder Communication and Accountability: Regularly update stakeholders on project progress, risks, and barriers.
  • Best Practices and Performance Analysis: Drive accountability across stakeholders to ensure timely and successful launches.
  • Post-Launch Analysis and Reporting: Perform post-launch analysis and deliver performance reports.
  • Travel and Representation: Travel as needed to client sites and represent the company professionally at all times.

Requirements:

  • Experience: Minimum of 3+ years as a Customer Success Manager in healthcare.
  • Skills and Knowledge: Proficiency in healthcare technology products and services, experience with remote patient management programs and services, familiarity with Transitions of Care, Chronic Care Management, or remote care programs, and experience in fast-growing healthcare startups.
  • Soft Skills: Strong communication skills, problem-solving abilities, analytical skills, and a proactive, solution-driven mindset.

Additional Information:

We are an equal opportunity employer and welcome applications from diverse candidates. All applications will be kept confidential according to EEO guidelines.



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